Open to opportunities

Alejandra Mesa

@alejandramesa

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Bilingual customer service professional with extensive hospitality experience.

United Kingdom

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What I'm looking for

I seek a role in a dynamic environment where I can leverage my customer service skills and grow professionally.

I am a dedicated customer service professional with extensive experience in the hospitality industry. My journey began as a Customer Team Member at Costa Coffee, where I honed my skills in providing exceptional service and managing checkout operations. This foundation led me to various roles, including a Ground Floor Team Member at Premier Inn, where I efficiently handled guest check-ins and check-outs, resolved complaints, and coordinated with multiple departments to ensure a seamless experience for guests.

Throughout my career, I have embraced opportunities to work in diverse environments, from being a nanny in London to serving as a hostess at Comptoir Libanais. My bilingual proficiency in English and Spanish has allowed me to connect with a broader range of guests, enhancing their experience. I take pride in my ability to maintain a clean and organized work area while ensuring that all guests feel welcomed and valued.

Experience

Work history, roles, and key accomplishments

Current

Ground Floor Team Member

Current

Premier Inn London County Hall

Oct 2021 - Present (3 years 9 months)

Efficiently managed guest check-ins and check-outs, providing comprehensive information on hotel amenities and local attractions. Resolved guest complaints and coordinated with various departments to ensure seamless service and guest satisfaction.

Customer Service Housekeeping Coordination Payment Processing Data Entry Buffet Management Food Safety

Nanny

Yvette Cuff & Sergei Gonzalez

Apr 2019 - Present (6 years 3 months)

Provided comprehensive childcare, including feeding, changing, and organizing daily activities for a baby. Engaged the child in educational and entertaining activities, ensuring their safety and well-being at all times.

Childcare Nappy Changing Travel Coordination Storytelling Creative Play Homework Assistance

Hostess/Waitress

Comptoir Libanais John Lewis

Nov 2017 - Present (7 years 8 months)

Warmly greeted and seated guests, managing table arrangements and initial drink orders. Maintained table cleanliness and organization, ensuring a pleasant dining experience for all customers.

Table Management Order Taking Customer Service Seating Management Restaurant Operations Communication Teamwork

Operations Consultant

Evan Evans Tours

Apr 2017 - Present (8 years 3 months)

Greeted passengers and guided them to coaches, ensuring smooth boarding processes. Managed bookings and lost property, collaborating with the reservations team to maintain accurate records.

Passenger Assistance Communication Customer Service Record keeping Logistics Coordination Problem Solving Team Collaboration Data Entry

Customer Team Member & Costa Coffee Champion

The Co-Operative Highbury

Dec 2015 - Present (9 years 7 months)

Delivered exceptional customer service, handling checkout operations and processing payments efficiently. Conducted stock control checks and replenished inventory, ensuring product availability.

Customer Service Payment Processing Stock Control Inventory Management Health and Safety Product Knowledge Teamwork Communication

Volunteer Office Assistant

LACAS - Latin American Community & Advisory Services

Apr 2015 - Present (10 years 3 months)

Managed a busy company diary, scheduling and coordinating appointments for clients. Greeted and directed clients, ensuring all documentation was prepared for meetings.

Scheduling Client Relations Meeting Coordination document preparation Administrative Support Communication Data Entry Customer Service

Volunteer in Customer Services

DWP Highgate Job Centre Plus

Nov 2014 - Present (10 years 8 months)

Met and greeted claimants, providing flyers and leaflets with relevant information. Assisted new claimants with online applications for JSA and Universal Job-Match, ensuring they could access necessary services.

Customer Service Claimant Support Communication Data Entry Problem Solving Public Relations Administrative Support

Volunteer Office Assistant

Arthur J Gallagher Insurance Brokers

May 2013 - Present (12 years 2 months)

Assisted the team in creating new claim records on the computer and performed general administrative tasks. Gained foundational knowledge in handling claims and settlements.

Claims Handling Data Entry Administrative Support Scanning Printing Record keeping Office Management Team Collaboration Insurance Operations

Volunteer Social Media Networking Assistant

Soccer Shop Window Non-Profit Organisation

Mar 2012 - Present (13 years 4 months)

Maintained an organized social media feed and kept records of all networks. Assisted the Online Manager with website updates and communication with sponsors.

Social Media Management Sponsor Communication Marketing Research Digital Marketing Communication Microsoft PowerPoint

Education

Degrees, certifications, and relevant coursework

Tech City Stars Reboot Camp

Workshop, Work Skills

Activities and societies: Interview training, problem solving activities, client presentations, Dragons Den, Speed interview event

Participated in a two-week intensive workshop focusing on interview training, problem-solving activities, and client presentations. Engaged in a Dragons Den event and a speed interview event, completing 236 interviews in 3 hours.

Arsenal in the Community Employability Provision Course

BTEC National Level 1, Work Skills

Activities and societies: Retail – Market Stall on N1 Chapter Market, Volunteer Community Action – Gardening at Caledonian Park

Completed a BTEC National Level 1 in Work Skills, gaining foundational knowledge for professional environments. Participated in charity activities including retail market stall operations and community gardening.

Barnet & Southgate College

BTEC National Diploma Level 2, Creative Media Production

Achieved a BTEC National Diploma Level 2 in Creative Media Production, developing skills in media creation. This course provided a strong foundation in various aspects of media production.

Barnet & Southgate College

Bridging Course & Functional Skills, Multidisciplinary Studies

Completed a bridging course and functional skills in various subjects including English Literature, Maths, Science, Art and Design, IT, Business and Finance, and Personal and Social Development. This program enhanced foundational academic and life skills.