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Deborah Maduako

@deborahmaduako

Branch Operations Manager at iFitness Centre Ltd; increased membership retention by 25% and secured corporate partnerships.

Nigeria

Message

What I'm looking for

I’m seeking a role in customer support, customer success, operations, or administration where I can support customers, coordinate day-to-day work, and contribute to service and retention goals.

At iFitness Centre Ltd, I lead daily operations for a gym serving more than 1,500 members and supervise a team of 20+. I increased membership retention by 25% through customer service, personal follow-ups, and member-engagement strategies.

I also manage vendor relationships, cash-flow and transactions, inventory, equipment maintenance, and safety checks. I track membership growth and customer feedback, recommend service improvements, and secured corporate partnerships enrolling more than 50 employees.

Earlier, I supported branch operations and member services at iFitness Centre Ltd and handled customer enquiries, CRM updates, and sales support at iFitness Gym Centre. At Madu’s Place, I supervised customer service activities, handled escalated complaints, and introduced a feedback process to improve service delivery.

Experience

Work history, roles, and key accomplishments

Current

Branch Operations Manager

Current

iFitness Centre Ltd

Oct 2023 - Present (3 years)

Lead daily operations at a high-traffic gym serving more than 1,500 members. Supervise a team of 20+ employees and increased membership retention by 25% through improved customer service and engagement strategies.

Operations Management Team Leadership Customer Service Vendor Management Cashflow Monitoring Inventory Control Membership Retention Corporate Partnerships Marketing Safety Compliance

Assistant Branch Operations Manager

iFitness Centre Ltd

Jun 2022 - Oct 2023 (1 year 4 months)

Supported the Branch Manager with daily facility operations, member services, and prospect onboarding. Resolved member concerns professionally and generated leads through various channels.

Operations Support Customer Service Lead Generation Customer Relationship Management Sales Support

Customer Experience Officer

iFitness Gym Centre

Jun 2021 - Jul 2022 (1 year 1 month)

Handled inbound customer calls, responded to enquiries, and entered customer information into the CRM system. Advised customers on services and used upselling to support sales goals.

Customer Support CRM Upselling Outbound Calls Training

Customer Representative Manager

Madu's Place

Apr 2019 - Mar 2020 (11 months)

Set customer service objectives and supported team performance against service standards. Supervised daily activities, handled escalated complaints, and introduced a feedback process to improve service delivery.

Customer service management Team Supervision Complaint Resolution Training Feedback Process