Open to opportunities

Laura Navarro Galarza

@lauranavarrogalarza

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Proven economist skilled in operations and customer relationship management.

Bolivia

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What I'm looking for

I seek a role that fosters innovation and allows me to leverage my skills in customer service and operations.

I am a proven economist with a strong track record in optimizing operations, managing risk, and driving growth across diverse industries such as cement, insurance, and construction. My experience includes leading credit portfolio management, implementing process improvements, and contributing to strategic decision-making. I am passionate about leveraging my expertise in the digital realm to drive innovation and enhance customer experiences.

Throughout my career, I have successfully boosted sales and improved customer retention in various roles. At Alianza Seguros y Reaseguros S.A., I exceeded sales goals and developed effective strategies to maintain competitiveness in the insurance market. My tenure at Sociedad Boliviana de Cemento S.A. allowed me to automate credit control processes, enhancing operational efficiency. I am committed to continuous improvement and have a proven ability to adapt and thrive in dynamic environments.

Experience

Work history, roles, and key accomplishments

Current

Administrator - Graphic Designer

Current

Imprenta Renacer

Jul 2024 - Present (11 months)

Responsible for content creation for social networks, customer engagement, and ensuring timely delivery and quality of work. Also involved in organizing and controlling company resources and graphic design adaptation.

Content Creation Customer Engagement Graphic Design Social Media Management Project Management

Commercial Executive

Alianza Seguros y Reaseguros S.A.

Feb 2023 - Feb 2024 (1 year)

Boosted sales and managed customer relationships while developing strategies to maintain competitiveness in the insurance market. Achieved sales goals and improved customer retention.

Sales Management Customer Relationship Management Strategic Planning Market Analysis Team Collaboration

Sales Support

Sociedad Boliviana de Cemento S.A.

Nov 2017 - Dec 2022 (5 years 1 month)

Managed and controlled the company's consignee and credit customers, ordered materials, and administered petty cash for the commercial office.

Customer Management Order Processing

Accounting Assistant

Empresa Constructora PROCOSUR SRL

Sep 2015 - Dec 2016 (1 year 3 months)

Ensured integrity of financial records and supported efficient management of economic resources, contributing to operational efficiency and regulatory compliance.

Financial Management Regulatory Compliance Operations Resource Management

Intern

Repsol E&P Bolivia S.A.

Aug 2014 - Nov 2014 (3 months)

Handled issuance of invoices and credit notes in the SAP Hanna operating system, gaining foundational skills in accounting.

Invoicing SAP Accounting Principles Data Entry

Education

Degrees, certifications, and relevant coursework

Universidad Autónoma Juan Misael Saracho

Bachelor of Economics, Economics

2010 - 2014

Completed a Bachelor of Economics, focusing on optimizing operations, managing risk, and driving growth in various industries. Developed skills in market analysis and customer relationship management.