Open to opportunities

JeyJey2697 User

@jeyjey2697user

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Business administrator and gastronomy expert with customer service experience.

Bolivia

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What I'm looking for

I seek a role that allows me to grow in customer service and business administration, contributing to a dynamic team.

I am a dedicated business administrator and gastronomy expert with a strong background in customer service. My experience spans multiple roles in various companies, where I have honed my skills in handling customer inquiries, complaints, and sales across different platforms. I thrive in dynamic environments and enjoy the challenge of meeting customer needs effectively.

Throughout my career, I have worked with international companies, providing customer support for products ranging from swimwear to vehicle parts. My proactive approach and ability to communicate effectively in both Spanish and English have allowed me to build strong relationships with clients and colleagues alike. I am passionate about continuous learning and personal development, always seeking opportunities to enhance my skills and contribute positively to my workplace.

Experience

Work history, roles, and key accomplishments

Current

Call Center Representative

Current

CallNovo - Company "AA Driver Training Center"

Aug 2022 - Present (2 years 10 months)

Operated as a call center representative for course registrations and services offered by the company in New York City. Assisted clients in obtaining TLC licenses for various transportation services through telephone calls.

Customer Service Communication

Customer Service Representative

CallNovo - Company "MyMroMarts"

May 2023 - Aug 2023 (3 months)

Provided customer service for consultations, pre-sales, and sales of tractor engine parts through calls, emails, and chats. Assisted customers in China and the USA with their inquiries and purchases.

Customer Service Sales Pre Sales Email Support

Customer Service Representative

CallNovo - Company "Suncent Auto"

Aug 2022 - May 2023 (9 months)

Handled customer service for consultations, pre-sales, and sales of vehicle articles via calls, emails, and chats. Supported customers in China and the USA with their automotive product needs.

Customer Service Sales Pre Sales Email Support

Customer Service Representative

CallNovo - Company "Cupshe"

Mar 2022 - Aug 2022 (5 months)

Provided customer service and handled claims through chat for a swimsuit company based in China with international reach. Assisted customers with inquiries and resolved issues related to their orders and products.

Customer Service Chat Support Claims Handling Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Primara Escuela de Hoteleria y Turismo

GASTRONOMY, Gastronomy

2019 - 2022

Studied Gastronomy at Primara Escuela de Hoteleria y Turismo in La Paz, Bolivia. Gained knowledge and skills in culinary arts and hospitality.

Universidad Catolica Boliviana

DEGREE IN BUSINESS ADMINISTRATION, Business Administration

2018 - 2020

Studied Business Administration at Universidad Catolica Boliviana in La Paz, Bolivia. Completed coursework relevant to business management and administration.

Colegio Lourdes

BACHILLER EN HUMANIDADES, Humanities

2002 - 2013

Completed secondary education with a focus on Humanities at Colegio Lourdes in La Paz, Bolivia. Acquired foundational knowledge in various academic subjects.