Open to opportunities

Adrián Espinoza

@adrinespinoza

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Proactive marketing analyst with a focus on customer experience.

Bolivia

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What I'm looking for

I am looking for a dynamic role that allows me to leverage my marketing skills and enhance customer experiences while contributing to a collaborative team environment.

As a Marketing and Customer Experience Analyst, I have honed my skills in developing effective marketing strategies and enhancing customer satisfaction. My journey began with a Bachelor's Degree in Business Engineering, where I graduated with honors. I have worked with various companies, leading marketing initiatives and community management efforts that have significantly improved customer engagement.

Throughout my career, I have been recognized for my innovative approach to problem-solving and my ability to adapt to changing market trends. My experience includes roles such as Regional Marketing Director and Marketing Coordinator, where I successfully implemented advertising strategies and marketing plans. I am passionate about using data-driven insights to enhance customer experiences and drive business growth.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

MARKETTECH CONSULTING

Nov 2024 - Present (9 months)

Provided customer support for mobile services, including account activation and payment processing. Resolved issues quickly and fostered customer loyalty through personalized service.

Customer Support Payment Processing CRM English

Appointment Setter

DIAMOND SOLAR

Jul 2024 - Present (1 year 1 month)

Conducted cold calls to homeowners, effectively presenting solar benefits and qualifying leads. Managed a high volume of calls and maintained accuracy using CRM systems.

Cold Calling Solar Benefits Presentation Lead Qualification Appointment Setting CRM English

Cold Calling Agent

MARKETTECH CONSULTING

Jan 2024 - Present (1 year 7 months)

Made cold calls to war veterans in the USA, promoting refinancing solutions and scheduling appointments. Maintained professional communication and detailed records in CRM.

Cold Calling Refinancing Solutions Scheduling Objection Handling CRM English

Marketing and Customer Experience Analyst

BANCA FAMILIA – La Promotora EFV

Mar 2022 - Present (3 years 5 months)

Developed marketing and advertising strategies, and created customer satisfaction dashboards. Analyzed purchasing trends and implemented real-time analytics for customer experience.

Marketing Strategy Creative Direction Customer Satisfaction Customer Experience NPS CSAT CES Customer Journey Mapping KPI Analysis

Commercial Trainee Program

CERVECERÍA BOLIVIANA NACIONAL "CBN"

Mar 2021 - Present (4 years 5 months)

Developed action plans and marketing strategies, including market research for key brands. Managed trade marketing at points of sale and handled supply chain operations.

Marketing Strategy Market Research Supply Chain Management Negotiation Conflict Management

Freelance Consultant

MARKETING & LOGISTICS CONSULTING

Nov 2020 - Present (4 years 9 months)

Provided independent consulting services, focusing on content creation, corporate image, and rebranding. Developed marketing strategies and customer service programs for various companies.

Content Creation Corporate Image Community Management Marketing Strategy

Regional Marketing Director

JULYO’S "Sophistication in Dressing"

Feb 2019 - Present (6 years 6 months)

Developed and implemented action plans and marketing strategies based on market research. Provided creative consulting and managed social media to boost brand image.

Marketing Strategy Market Research Social Media Management

Marketing and Advertising Coordinator

XYZ Magazine "Architecture, Art, and Design"

Nov 2017 - Present (7 years 9 months)

Managed community engagement and provided creative consulting for the magazine. Oversaw graphic design and social media management to enhance brand presence.

Community Management Graphic Design Social Media Management Adobe Photoshop Adobe Illustrator

Education

Degrees, certifications, and relevant coursework

Instituto Eduardo Laredo

High School Diploma, Humanities

Activities and societies: Technician in Percussion

Completed high school education with a focus on humanities. Additionally, pursued technical training in percussion.

Bolivian Catholic University “San Pablo”

Bachelor's Degree, Business Engineering

Grade: Distinguished Student

Activities and societies: Award for Professional Merit as Marketing Director at the Regional Student Marketing Federation; Graduated with High Honors; Publication of the article 'Factors Influencing the Development of Innovative Entrepreneurial Intention in Students from Private Universities in Cochabamba'

Graduated with honors as a 'Distinguished Student' in Business Engineering with a minor in Finance. Gained comprehensive knowledge in business principles and financial management.