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Diana Umpierrez

@dianaumpierrez

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Proactive and bilingual Virtual Assistant, skilled in administrative support and customer service.

Bolivia

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What I'm looking for

I'm seeking stability, reliability, generous PTO, and the opportunity to work 100% remotely.

Detail-oriented Virtual Assistant passionate about organization, efficiency, and helping businesses thrive. Skilled in administrative tasks, calendar management, and customer support. Bilingual (English/Spanish) and tech-savvy, ready to tackle challenges and exceed expectations.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Freelance

May 2024 - Sep 2024 (4 months)

Provided virtual assistant and social media management services, created a functional website, managed schedules with 100% on-time meetings, and increased social engagement by over 20% through targeted content creation.

Squarespace Canva Monday.Com Social Media Management Calendly Content Creation Time Management

Customer Support Representative

Freelance

Aug 2023 - Feb 2024 (6 months)

Responded to customer inquiries via chat, documented and escalated complex issues, and reduced response times by 30% using Slack and Twilio while improving team practices by 15%.

Chat Support Twilio Slack Customer Escalation Problem Solving Ticketing Communication Team Collaboration Response Time Optimization

Administrative Assistant

Doctor Aguilera's Office

Mar 2019 - Apr 2020 (1 year 1 month)

Managed medical records, appointment scheduling and payments, improving scheduling efficiency by 30% and enhancing patient communications by 25%.

Scheduling Medical Records Data Entry Clerical Support Payments Processing Calendar Management Administrative Support

Administrative Assistant

Di-Vi-Pal SRL

Jan 2013 - Feb 2019 (6 years 1 month)

Supported customer service and administrative operations, produced 10+ weekly reports, achieved 99% data entry accuracy and a 98% on-time calendar rate, improving team efficiency by 20%.

Data Entry Calendar Management Customer Support Microsoft Office Google Suite Accuracy

Education

Degrees, certifications, and relevant coursework

Unknown Institution

Bachelor of Law, Law

Activities and societies: Complementary courses: Advanced Microsoft Excel; AI For Everyone; Prompt Engineering; Web design and development tools; Social Media Management; Digital Marketing; TESOL I & II; Certificate in English Proficiency; Junior Consultant Diploma in Environment and Sustainable Development; Diploma in Notarial Law.

Completed a Bachelor's degree in Law and supplementary diplomas and certificates in related fields including notarial law and environment and sustainable development.