Angela User
@angelauser3
I am a debt collections specialist with 11 years' experience and proven $40k–$50k monthly recovery.
United StatesWhat I'm looking for
I am a debt collections specialist with 11 years of experience and an ACA-certified ability to collect $40,000 to $50,000 per month, consistently meeting recovery targets.
I hold a bachelor's degree in social work and have 19 years of experience in social services and case management. I have served as a case manager and direct care supervisor, coordinating care plans, liaising with families and agencies, and improving client outcomes.
I bring strong negotiation, skip-tracing, and communication skills, a client-centered and empathetic approach, and strict adherence to regulatory and ethical collection practices. I seek to apply these skills to drive recoveries while supporting clients respectfully.
Experience
Work history, roles, and key accomplishments
Debt Collection Specialist
Professional Credit Management
Aug 2015 - Present (10 years)
Collected outstanding debts, achieving $40,000–$50,000 in monthly recoveries and consistently meeting targets; negotiated payment plans and used skip-tracing to reduce overdue accounts.
Case Manager / Direct Care Supervisor
Focus, Inc.
May 2008 - Present (17 years 3 months)
Managed case plans and supervised direct care for waiver consumers, coordinating equipment and services to support independent community living. Monitored compliance with state regulations and liaised with DDS, families, and providers.
Social Worker
Focus, Inc.
May 2008 - Present (17 years 3 months)
Provided case management and direct care supervision for individuals with disabilities, coordinating waiver services and equipment to enable independent community living and monitoring quality of care.
Case Manager
Counseling Consultants
Jun 2003 - Jul 2008 (5 years 1 month)
Managed caseloads and liaised with schools and parents to secure mental health resources, motivating clients to reach life goals while maintaining confidential records.
Case Manager
Woods Mitchell
May 2000 - May 2003 (3 years)
Managed client caseloads, provided advocacy and referrals, and worked with culturally-diverse families to support clients in achieving life and school-based goals.
Case Manager
Woods Mitchell Counseling
May 2000 - May 2003 (3 years)
Managed caseloads, provided advocacy and referrals, and worked with culturally diverse families to support client life goals. Monitored progress and coordinated services to ensure clients met personal objectives.
Education
Degrees, certifications, and relevant coursework
AUArkansas State University
Bachelor of Arts, Social Work
1991 - 1996
Completed a Bachelor of Arts in Social Work with focus on social services and case management.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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