At Legal Intake Services, I conduct detailed client intakes, gather case information, and make preliminary eligibility determinations. I handle 200+ outbound calls daily and achieved Top Performer status within five months.
I adapt to different litigation campaigns, scripts, and workflows while scheduling callbacks and keeping client records accurate. I handle sensitive and traumatic conversations with professionalism and discretion.
At Peluditos de La Manzanilla, I founded and independently operate a community animal rescue and spay/neuter program. I’ve facilitated the sterilization of 200+ animals annually, rehomed 100+ animals, and raised $100,000+ MXN annually.
I also built and managed The Lab Café y Bebidas and Cocodrilitos Daycare, overseeing their operations and customer or family relationships. Across my work, I’ve handled client communication, scheduling, team coordination, and day-to-day business needs.
