Samantha Bravo

Function as the operational backbone of the company, owning CRM/ATS administration, candidate pipeline execution, and executive support to the CEO. Managed contractor onboarding/offboarding via Deel, led a 3-person sourcing team, and improved reliability by independently resolving DNS, DMARC/SPF, and CRM/API integration issues.

Served as an operational HR liaison for a high-volume corporate benefits brokerage, managing end-to-end benefits administration and open enrollment across hundreds of client accounts. Coordinated employer onboarding and annual renewals across ADP, Paylocity, Paycor, and Ease, and resolved complex HR/benefits escalations through rigorous benefits data audits.

Managed daily operations for a fast-moving cleaning business, including dispatching and coordinating schedules across active client accounts. Led a team of 10 field staff by conducting interviews, issuing contracts, onboarding new hires into Booking Koala, and handling payroll and customer-facing issue resolution.

Managed client intake through case preparation for bankruptcy matters, serving as the primary point of contact from consultation onward. Organized required client documentation and prepared complete Chapter 7 and Chapter 13 filings, coordinating 341 meeting prep and ensuring compliance with California court requirements.

Directed facility operations and coordinated large-scale seasonal scheduling. Owned event tracking, vendor coordination, and payroll to maintain smooth operations across the season.

Managed salon operations including business finances, procurement, and personnel management for a consumer services operation. Led local marketing and supported day-to-day execution to drive consistent customer acquisition and service delivery.

Pursuing project management credentials at Tennessee State University.

Pursuing lean operations frameworks at Motlow State Community College.