Laura Lavoca

Managed large-scale employee data within enterprise HR information systems, ensuring data accuracy across multiple platforms. Supported compliance and contract administration processes and produced HR reporting and data insights.

Delivered high-quality guest service while managing reservation data to support accurate internal reporting. Coordinated guest requests and booking modifications with reception and operations to improve day-to-day service.

Maintained accurate booking and operational data in enterprise systems and produced daily reports for management. Coordinated problem resolution to improve guest experience and served as the primary on-site contact for urgent guest and staff issues.

Provided administrative and reporting support to management at a large-scale operational mining site. Managed data entry, records, and daily performance reporting and coordinated communication between departments using Excel and internal systems.

Coordinated quality control for machine learning projects, including data annotation and dataset validation for AI model training. Managed remote teams, budgets and payments, timelines, and ensured high-quality evaluation while optimizing operational costs.

Conducted data-driven financial analysis to optimize processes and reporting for international projects. Prepared regular performance reports and KPIs and analyzed large financial datasets to support structured decision-making.

Managed and verified complex regulatory compliance datasets and maintained regulatory documentation and product data in internal systems. Coordinated accurate data communication across multiple stakeholders and ensured compliance and quality standards.

Provided first-line telephone support for Microsoft products and subscription services, assisting with account management, billing inquiries, and troubleshooting. Resolved customer issues efficiently and identified opportunities to promote relevant Microsoft services.

Supported coordination of international events and meetings involving representatives from multiple countries. Communicated with partner organizations and participants to coordinate logistics and assisted with documentation and reporting.

Activities and societies: Minor: Finance and Banking. Master thesis: The sustainability of the German economic model.

Earned a Master in International Politics and Diplomacy at the University of Economics in Prague (2014–2017). Completed a minor in Finance and Banking and wrote a master’s thesis on the sustainability of the German economic model.

Activities and societies: Bachelor thesis: The Hellenic Republic and the possibilities for solving its crisis.

Earned a Bachelor in International Business at the University of Economics in Bratislava (2010–2014). Wrote a bachelor thesis on the Hellenic Republic and possibilities for solving its crisis.

Activities and societies: Erasmus exchange: Universität Regensburg (Germany).

Completed an Erasmus exchange at Universität Regensburg during the master’s program (exact dates not provided).

Activities and societies: Erasmus exchange: T.E.I. Piraeus (Greece).

Completed an Erasmus exchange at T.E.I. Piraeus during the bachelor’s program (exact dates not provided).