Natalie Hajduk

Handled escalations and case management for Fastlane claims, returns, transport, and order inquiries while maintaining professional communication with internal and external business partners. Performed data analysis and campaign management to support reporting and resolution workflows.

Managed large branding campaigns and coordinated logistics activities, providing ongoing analysis and status updates. Escalated issues as needed and handled client and supplier correspondence to keep delivery on track.

Supervised and supported a debtors/collections team to ensure timely debt collection and accurate reconciliations. Provided guidance to maintain professional standards and effective follow-up processes.

Led a client support team by allocating work and supporting customer queries to maintain service quality. Ensured customer satisfaction through resolution of technical and general support issues.

Activities and societies: Uses Excel, SQL, and Tableau to analyze trends and support data-driven business decisions.

Google Data Analytics Professional certification focused on collecting, cleaning, and interpreting data to deliver actionable insights.

Activities and societies: Front Office Management, Ethology, Ranch Management, Environmental Law, Game Capture, Botany and Zoology.

Studied wildlife conservation and hotel management, building practical skills across hospitality and related subjects.