Open to opportunities

Laura kershaw

@laurakershaw

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Dedicated customer service professional with diverse administrative experience.

United Kingdom

Message

What I'm looking for

I seek a role that values teamwork and offers opportunities for growth.

I'm a dedicated customer service professional with extensive experience in administration and client support. Currently, I work at Dachser Ltd, where I manage reception duties, handle customer inquiries, and track shipments. My role requires excellent communication skills and the ability to thrive in a fast-paced environment.

Previously, I served as a Recruitment Resourcer at Finlay Jude Associates, where I honed my skills in managing high volumes of calls and client interactions. My background also includes experience in various roles, from domestic cleaning to taxi driving, which has equipped me with a unique perspective on customer service and operational efficiency.

I'm passionate about delivering exceptional service and building strong relationships with clients. I take pride in my work and strive to exceed expectations in every task I undertake.

Experience

Work history, roles, and key accomplishments

Current

Customer Service/Administration

Current

Dachser Ltd

Mar 2022 - Present (3 years 3 months)

Managed reception operations, including call transfers and email correspondence. Handled international shipment tracking, dangerous goods paperwork, and clearance procedures.

Customer Service Administration Microsoft Excel Communication Shipment Tracking

Recruitment Resourcer/Administrator

Finlay Jude Associates Ltd

May 2021 - Feb 2022 (9 months)

Managed high-volume inbound and outbound calls, registering candidates and handling client inquiries. Ensured compliance for consultants and maintained office efficiency in a fast-paced environment.

Recruitment Administration Client Management Compliance Communication Skills Data Entry Candidate Registration

Domestic Cleaner

Nooks & Crannies

Jan 2020 - Jan 2021 (1 year)

Provided self-employed domestic cleaning services for various residential and commercial properties. Managed diverse cleaning tasks, including deep cleans and specialized area cleaning.

Domestic Services Commercial Cleaning Oven Cleaning Bathroom Cleaning Kitchen Cleaning Customer Service Time Management

Taxi Driver

Whitworth Travel

May 2018 - Dec 2020 (2 years 7 months)

Provided taxi services, transporting passengers to various destinations. Managed financial transactions, airport transfers, and school contracts while assisting elderly clients.

Taxi Driving Customer Service Airport Transfers Contracts Invoicing Communication

Client Support Agent/Customer Service/Admin

Zeva Solutions

Jul 2016 - Jun 2018 (1 year 11 months)

Managed inbound and outbound calls, responding to emails and handling payroll-related inquiries. Resolved customer issues and managed accounts for a payroll provider.

Customer Service Administration Payroll Inbound Outbound Calling Troubleshooting Customer Management

Taxi Driver

Whitworth Taxis

Jun 2013 - Feb 2016 (2 years 8 months)

Provided taxi services, managing customer interactions and reception duties. Handled cash transactions and ensured vehicle readiness before each shift.

Taxi Driving Customer Service Reception Duties Communication Skills Time Management

Home Carer

Heritage Homecare Services

Mar 2008 - Feb 2013 (4 years 11 months)

Assisted service users with daily routines, including personal care, meal preparation, and medication administration. Provided support with household tasks like ironing and shopping.

Home Care Empathy Communication

Home Care Assistant

Sevacare

Jan 2010 - Present (15 years 5 months)

Provided home care assistance to elderly individuals, supporting their independence within their homes. Duties included meal preparation, personal care, and medication support.

Home Care Medication Assistance Sympathy Care Communication