Laura kershaw

Managed reception operations, including call transfers and email correspondence. Handled international shipment tracking, dangerous goods paperwork, and clearance procedures.

Managed high-volume inbound and outbound calls, registering candidates and handling client inquiries. Ensured compliance for consultants and maintained office efficiency in a fast-paced environment.

Provided self-employed domestic cleaning services for various residential and commercial properties. Managed diverse cleaning tasks, including deep cleans and specialized area cleaning.

Provided taxi services, transporting passengers to various destinations. Managed financial transactions, airport transfers, and school contracts while assisting elderly clients.

Managed inbound and outbound calls, responding to emails and handling payroll-related inquiries. Resolved customer issues and managed accounts for a payroll provider.

Provided taxi services, managing customer interactions and reception duties. Handled cash transactions and ensured vehicle readiness before each shift.

Assisted service users with daily routines, including personal care, meal preparation, and medication administration. Provided support with household tasks like ironing and shopping.

Provided home care assistance to elderly individuals, supporting their independence within their homes. Duties included meal preparation, personal care, and medication support.

Completed NVQ Level 1 in Hairdressing, gaining foundational skills in various hairdressing techniques and practices.

Achieved NVQ Level 2 in Health and Social Care, developing essential skills for providing care and support in health and social settings.