Laura C Universe
@lauracuniverse
I resolve complex customer issues and deliver accurate, high-volume client support while transitioning into corporate travel consulting.
United StatesWhat I'm looking for
I've supported customers at Spectrum and M&T Bank, resolving complex billing, technical, activation, account, and banking inquiries while maintaining accurate documentation and compliance. At Spectrum, I ranked in the 90th percentile for customer satisfaction and productivity while handling 50–100+ interactions daily in a remote contact center.
As a Career Advisor at Goodwill Industries, I manage a caseload of 50+ participants, coordinate services, and coach clients through complex decisions. I'm pursuing an M.S. in Business Management and preparing to apply my client service, technical aptitude, and urgent issue-resolution experience to corporate travel consulting.
Experience
Work history, roles, and key accomplishments
Career Advisor
Goodwill Industries
Jan 2026 - Present (7 months)
Manage a caseload of 50+ participants while delivering individualized, high-quality client service. Coordinate services across internal and external partners, monitor progress, maintain documentation, and support timely service outcomes.
Ranked in the 90th percentile for customer satisfaction and productivity in a high-volume remote contact center. Handled 50–100+ customer interactions daily while resolving complex billing, technical, activation, and account concerns.
Delivered customer support in a regulated financial environment while protecting confidential information and maintaining accuracy. Resolved account inquiries, educated customers on banking processes and products, and documented interactions accurately.
Program Operations Coordinator
YMCA Niagara
Feb 2019 - Mar 2020 (1 year 1 month)
Coordinated daily program operations, scheduling, customer communications, and participant records. Assisted with onboarding, staff coordination, and process improvements to strengthen service delivery.
Education
Degrees, certifications, and relevant coursework
Buffalo State University
Master of Science, Business Management
Pursuing a Master of Science in Business Management with an expected graduation in 2027.
University of California, Santa Barbara
Bachelor of Arts, African American Studies
Earned a Bachelor of Arts in African American Studies with a minor in Communication Studies.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Laura?
You can contact Laura and 90k+ other talented remote workers on Himalayas.
Message LauraGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
