IHIvanna Gutiérrez De La Hoz
@ivannagutirrezdelahoz
Bilingual professional skilled in communication, cultural sensitivity and customer service.
ColombiaWhat I'm looking for
Bilingual professional with extensive experience facilitating communication between English and Spanish speakers in sectors such as healthcare, government, education, banking, insurance, and business. Skilled in active listening, problem-solving, and cultural awareness, with a proven ability to perform under pressure while maintaining accuracy and confidentiality.
Currently serving as a Bilingual Interpreter at Language Services Associates (LSA), providing real-time interpretation for diverse industries and handling over 50 calls daily. Known for strong multitasking and time-management abilities. Previous roles have strengthened a commitment to delivering high-quality, precise interpretation in high-stakes scenarios.
Experience
Work history, roles, and key accomplishments
Bilingual Interpreter
Language Services Associates (LSA)
Oct 2023 - Present (2 years)
Provide real-time interpretation in English and Spanish across various industries, ensuring clear communication in high-stakes situations while maintaining cultural sensitivity. Manage an average of 50+ calls daily, demonstrating excellent multitasking and time-management skills.
Bilingual Interpreter
Interactive Contact Center (ICC BPO)
Mar 2023 - Oct 2023 (7 months)
Interpreted diverse client communications, consistently meeting quality assurance standards. Assisted in critical scenarios requiring accurate translation in legal, medical, and business contexts.
Bilingual Interpreter
Solvo Global
Feb 2022 - Sep 2022 (7 months)
Delivered high-quality interpretation services for international clients in sectors such as healthcare and education. Recognized for maintaining excellent client satisfaction and adherence to strict confidentiality protocols.
Customer Experience Consultant
Quantica Communications SAS
Nov 2021 - Jan 2022 (2 months)
Delivered tailored customer support for mobile telephony and data services. Successfully managed objectives and provided exceptional customer support and service.
Education
Degrees, certifications, and relevant coursework
Universidad Austral
Certificate, Digital Marketing
2020 - 2020
Completed a program that enhanced skills in digital marketing and customer experience, focusing on effective communication strategies.
Instituto IESERH
Bachelor's Degree, Bilingual Interpretation
2014 - 2014
Grade: Class of 2014
Academic Bachelor's Degree focused on providing a strong foundation in bilingual communication and interpretation skills.
Availability
Location
ColombiaAuthorized to work in
Social media
Job categories
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