Laura Bland
@laurabland
I resolve high-volume customer issues through chat, email, documentation, and autonomous overnight operations.
United StatesWhat I'm looking for
I've managed high-volume customer operations at IHOP, handling real-time order requests, escalated complaints, shift reporting, register reconciliations, and digital onboarding with accuracy under pressure.
Across IHOP, Sawbucks, Buffalo Wild Wings, and Bob's Grill, I've supported customers through chat and social messaging, coordinated schedules and overnight operations, maintained HR and compliance documentation, processed payroll data, and resolved issues independently. I'm seeking a remote chat, email, or data support role where responsive communication, careful documentation, and asynchronous problem-solving matter.
Experience
Work history, roles, and key accomplishments
Remote Operations & Team Lead
IHOP
Sep 2021 - Present (5 years)
Managed digital queue and ticketing requests with high accuracy, resolved escalated customer complaints, and documented shift performance for executive review. Trained and onboarded new support staff.
Shift Supervisor / Customer Relations Manager
IHOP
Dec 2017 - Mar 2021 (3 years 3 months)
Coordinated staff scheduling and shift swaps using messaging networks, compiled compliance documentation for HR, and managed overnight inventory and supply ordering independently.
Front of House Operations Manager
Sawbucks
Aug 2017 - Jan 2018 (5 months)
Managed social media messaging lines for customer inquiries and complaints, processed payroll and timekeeping data, and directed daily restaurant operations to resolve bottlenecks.
Customer Service Representative
Bob's Grill
Jan 2013 - Aug 2017 (4 years 7 months)
Managed high-volume guest interactions with precise order tracking and proactive check-ins, and maintained product knowledge to support customer preferences and dietary needs.
Managed high-volume guest interactions with precise order tracking and proactive check-ins, and maintained product knowledge to support customer preferences and dietary needs.
Education
Degrees, certifications, and relevant coursework
Waldron High School
GED, General Education
Earned a GED from Waldron High School in Waldron, Arkansas.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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