LaTresha Taylor-Campbell
@latreshataylor-campb
Customer service professional with 25 years' experience in healthcare and e-commerce, expert in remote support.
United StatesWhat I'm looking for
I am a dedicated customer service professional with 25 years of experience supporting healthcare and e-commerce operations, specializing in remote and call center environments.
I excel in data entry, billing, claims processing, and 10-key operations, and I have repeatedly improved processing accuracy and operational efficiency across organizations.
My recent roles include patient care coordination, medical benefit coordination, and investment operations support, where I fostered clear communication among patients, families, providers, and internal teams during critical moments.
I bring empathy, strong problem-solving, and proven ability to handle high-volume inquiries while maintaining meticulous records and compliance, and I seek to contribute these strengths to a customer-focused team.
Experience
Work history, roles, and key accomplishments
Remote Patient Care Coordinator
VITAS Healthcare
Jan 2024 - Aug 2024 (7 months)
Coordinated end-of-life care between patients, HME, physicians, and nursing staff, improving communication and ensuring compliance with care plans for vulnerable populations. Facilitated resources and family support, enhancing patient quality of life during transitions.
Medical Benefit Care Coordinator
90 Degree Benefits
Jan 2023 - Jan 2024 (1 year)
Served as frontline representative for the Texas Schools Health Benefit Program, streamlining billing and claims processing and improving eligibility accuracy and authorization turnaround. Coordinated with provider and scheduling teams to expedite claim resolutions.
IKHandled high-volume e-commerce customer inquiries (80+ daily), resolved issues to reduce escalations, and maintained accurate order records to improve fulfillment speed and customer satisfaction. Streamlined team communication protocols to boost response times.
Investment Operations Specialist
Millennium Group
Oct 2020 - May 2021 (7 months)
Managed inbound member inquiries on investment accounts, streamlined transfers to specialized teams, and assisted with tax documentation and member communications during company changes to maintain trust and reduce confusion.
Education
Degrees, certifications, and relevant coursework
Manual Arts High School
High School Diploma or Equivalent, General High School Curriculum
1996 - 1998
Completed high school education at Manual Arts High School from January 1996 to June 1998.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
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