Cynthia Winding

Serve as the main benefits contact for shared corporate clients, managing routine admin workflows and daily client emails. Coordinate ongoing eligibility and enrollment data between client HR teams and insurance carriers.

Managed carrier websites to process new hire enrollments, rehires, and terminations for group health, dental, vision, life, and disability plans. Answered phone calls and emails from employees to resolve health claims, coverage questions, and system issues.

Processed daily enrollment updates and benefit changes on carrier websites with strict accuracy. Audited monthly premium bills to catch and resolve enrollment errors before payments were issued.

Worked with external brokers to review plan options and coordinate the annual open enrollment process. Standardized internal HR policies by completely updating and rewriting the corporate Employee Handbook.

Managed the FMLA leave administration process comprehensively, including paperwork, tracking eligibility, and medical certifications. Guided employees through special enrollment processes by reviewing and verifying documentation for qualifying life events.

Audited large enrollment data files using advanced Excel to correct errors and duplications. Strengthened client relationships by providing timely updates on enrollment statuses and documenting transactions in the internal database.

Provided comprehensive support to Exchange and Medicare Advantage members throughout the enrollment process, including premium quoting and subsidy assistance. Responded to marketplace and website email inquiries promptly to supply necessary forms to current and potential members.

Conducted in-depth research across multiple computerized systems to resolve complex member and provider billing inquiries. Analyzed system data to identify patterns and address inquiries related to adjustments, refunds, and payments.

Associate's Degree in Business Management from ITI Technical College.

Professional Certificate in Writing from Wesleyan University.