DGDorothy Grasso
@dorothygrasso
Customer service professional in healthcare, sales & maintenance; resolves issues with empathy.
United StatesWhat I'm looking for
I am a customer service and healthcare professional with experience as an ultrasound technician and patient access representative, currently working at UnitedHealthcare. Skilled in resolving complex issues and ensuring a smooth customer experience, I am now focused on transitioning into claims management. I bring strong analytical abilities, attention to detail, and a customer-first mindset that I believe will drive success in processing and managing claims.
Experience
Work history, roles, and key accomplishments
Patient Billing Specialist
Optum
Nov 2023 - Present (1 year 6 months)
Prepared and submitted medical claims to insurance companies, ensuring compliance with healthcare regulations. Monitored patient accounts for accuracy and resolved discrepancies, while maintaining knowledge of billing regulations including HIPAA.
Client Services Advocate
United Healthcare Group
Sep 2023 - Nov 2023 (2 months)
Enhanced customer service operations by resolving complex healthcare insurance inquiries, leading research on claims, and supervising new hires to improve data accuracy and productivity.
Patient Access Representative
Texas Children's Hospital
Apr 2022 - Sep 2023 (1 year 5 months)
Managed patient admissions and registrations, verified insurance coverage, and utilized Epic EMR to ensure data accuracy and compliance with protocols.
Ultrasound Technologist
Garden OBGYN
Oct 2021 - Apr 2022 (6 months)
Performed fetal and prenatal ultrasound imaging, collaborated with healthcare professionals on patient care plans, and ensured data entry accuracy for electronic health records.
Dietary Aide
Cornerstone of Medical Arts
Aug 2013 - Oct 2021 (8 years 2 months)
Prepared food according to health standards, collaborated on menu selections, provided nutritional guidance, and managed staff scheduling.
Education
Degrees, certifications, and relevant coursework
MCMonroe College
Associate of Applied Science, Diagnostic Medical Sonography
2018 - 2020
Completed an Associate of Applied Science in Diagnostic Medical Sonography, gaining hands-on experience in ultrasound imaging and patient care.
Robert F. Kennedy High School
High School Diploma, General Education
2008 - 2012
Graduated with a High School Diploma, completing a comprehensive curriculum that prepared for further education and career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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