Open to opportunities

LaTorra C Dawson

@latorracdawson

Message

I lead patient access and clinic operations that improve service and team performance.

United States

Message

What I'm looking for

I'm seeking a role where I can apply my healthcare, operations, customer service, and leadership skills, continue to grow, and contribute to team and organizational success.

I most recently supervised patient access registration at Baptist Medical Center East, resolving real-time registration issues, managing schedules and timecards, and supporting accurate insurance verification, authorizations, and patient communication.

Previously, I directed daily operations at American Family Care, improving patient satisfaction, reducing staff turnover by 15%, decreasing onboarding time by 20%, and managing clinic budgets and supply needs. Across nearly 28 years in hospitality and almost eight years in healthcare, I’ve built reliable teams, strengthened workflows, and delivered exceptional customer and patient service.

Experience

Work history, roles, and key accomplishments

Assistant Manager, Patient Access

Baptist Medical Center East

Jan 2026 - May 2026 (4 months)

Supervised front-end registration areas, ensuring accurate and timely patient registration, insurance verification, and authorization processes. Resolved real-time issues, managed schedules, and enforced adherence to policies.

Patient Registration Insurance Verification Scheduling Team Leadership Compliance Customer Service

Center Administrator-Urgent Care Clinic

American Family Care

May 2021 - Jan 2026 (4 years 8 months)

Directed daily operations of a high-volume urgent care clinic, improving patient satisfaction and reducing staff turnover by 15%. Managed financial performance, recruitment, and clinical workflows.

Operations Management Staff Supervision Recruitment Onboarding Performance Management Budget Oversight Supply Chain Management Patient Satisfaction

Operations Manager

Marriott Fairfield Inn and Suites

Jan 2009 - Dec 2018 (9 years 11 months)

Directed daily operations across front desk, housekeeping, and maintenance, increasing guest satisfaction and reducing turnover by 10%. Oversaw inspections and coordinated cross-departmental workflows.

Operations Management Staff Supervision Recruitment Guest Relations Quality Assurance Cross functional Coordination Customer Service

Education

Degrees, certifications, and relevant coursework

Fortis College Montgomery

Technical College, Phlebotomy and Clinical Medical Assistant

2021 - 2022

Grade: 3.0 GPA

Activities and societies: Dean's List, Member of the Advisory Board

Completed Phlebotomy and Clinical Medical Assistant program with a 3.0 GPA and Dean's List recognition. Served as a member of the Advisory Board at Fortis Trade School.