katie 110

I'm currently supporting patient access at SSM Health, checking in patients and scheduling care across laboratory, medical imaging, pediatrics, urgent care, and specialty clinics.

I verify insurance, register and update patient information, and scan insurance cards and identification into electronic medical record systems. I'm cross-training across additional departments, including Allergy, Dermatology, and Hand & Upper Extremities, to support multiple clinic workflows.

Previously, at William S. Middleton Memorial Veterans Hospital, I routed calls for veterans and families, coordinated urgent communications with doctors and administrative offices, and operated multi-line switchboard systems during codes and emergencies.

I'm reliable in busy service environments and bring organized, confidential handling of patient information, clear communication, and multitasking to medical office operations.