erika rushmer

Provided direct support and daily living assistance to adults with disabilities, managed medication and transportation, and maintained thorough consumer records to inform case reviews and care planning.

Collected patient data, registered new patients, scheduled appointments, verified insurance eligibility, and collected co-payments while maintaining confidential electronic medical records to improve front-desk efficiency.

Managed high-volume inbound calls from US and Canadian customers for roadside assistance, dispatched services for Lexus/Toyota customers, and resolved inquiries and complaints with empathy and efficiency.

Reconciled patient service dates, verified insurance eligibility, managed patient correspondence, and organized billing paperwork across multiple clinics to ensure accurate claims processing.

Reviewed surgical candidate information and conducted initial insurance evaluations for a high-volume Spine Care Consultant pipeline, directing patients into appropriate insurance or self-pay workflows.

Assisted accounting with overdue invoice management, conducted outbound client follow-ups, and reported outstanding invoices to appropriate channels to improve collections.

Coordinated appointments, verified insurance coverage, and obtained authorizations across five physicians' offices to streamline patient access to care prior to visits.

Managed medical records, entered patient demographics and clinical data, resolved coding discrepancies with clinicians, and handled provider correspondence and appeals coordination.

Completed a Medical Assistant program covering clinical skills such as vital signs, EKG, specimen collection, injections, and charting.