Open to opportunities

Ayoka Rowe

@ayokarowe

Message

Detail-oriented administrative professional with 8+ years in healthcare.

Canada

Message

What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and allows me to make a positive impact in client care.

I am a dedicated administrative professional with over 8 years of experience in supporting clients and coordinating operations within healthcare and service environments. My expertise lies in managing confidential records, coordinating logistics, and providing exceptional support to diverse populations facing mental health and socioeconomic challenges.

Currently, I serve as the Family Experience Coordinator at The Hive Pediatric Clinic, where I manage family communications, appointment scheduling, and the intake process. My role involves liaising with multiple service providers to ensure timely service coordination while maintaining sensitive client records. I pride myself on my strong interpersonal and problem-solving skills, always focusing on respect, equity, and inclusion in my work.

Throughout my career, I have held various positions, including Client Care Coordinator and Veterinary Assistant, where I honed my skills in client intake, file management, and customer service. I am passionate about creating a welcoming environment for clients and ensuring their needs are met with professionalism and compassion.

Experience

Work history, roles, and key accomplishments

Current

Family Experience Coordinator

Current

The Hive Pediatric Clinic

Jun 2022 - Present (3 years 1 month)

Coordinated family communications, appointment scheduling, and the intake process for a pediatric healthcare clinic. Maintained and updated sensitive client records in JaneApp, managing administrative flow.

Jane App Client Communication Appointment Management Records Management

Client Care Coordinator

Bridletowne Warden Animal Hospital

Jan 2021 - Feb 2022 (1 year 1 month)

Provided client intake, file management, and follow-up for a busy community veterinary clinic. Maintained accurate billing and invoicing, helping resolve disputes with professionalism.

File Management Billing Invoicing Dispute Resolution

Client Care & Admin Assistant

East York Animal Hospital

Apr 2019 - Aug 2019 (4 months)

Welcomed and checked in clients and patients, ensuring a friendly, efficient front desk experience. Answered high-volume phone lines using professional etiquette, scheduled appointments and triaged inquiries.

Scheduling Payment Processing

Veterinary Assistant/Receptionist

Bayview Village Veterinary Clinic

Jul 2018 - Apr 2019 (9 months)

Provided daily care to animals, including feeding, grooming, and exercising, ensuring comfort and well-being. Assisted veterinary staff in safely handling and moving animals during exams and procedures.

Animal Care Client Communication

Education

Degrees, certifications, and relevant coursework

Seneca Polytechnic

Diploma, Environmental Technology

Completed a comprehensive program in Environmental Technology, focusing on environmental science and sustainable practices. Gained practical skills relevant to environmental management and conservation.

Loretto Abbey Catholic Secondary School

High School Diploma, General Studies

Attended Loretto Abbey Catholic Secondary School, completing secondary education. Developed foundational academic skills and participated in various school activities.