Open to opportunities

Roshawnda he Johnsonfyd

@roshawndahejohnsonfy

Message

Dedicated customer service professional with over 8 years of experience.

United States

Message

What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and allows me to leverage my customer service expertise.

As a dedicated Customer Service Professional with over 8 years of experience, I have honed my skills in administrative roles and team management. My journey has been marked by a commitment to providing exceptional customer service and optimizing processes through technology. Currently, I lead a customer service team at CheckSammy, where I focus on enhancing service delivery and implementing effective training programs.

Throughout my career, I have demonstrated leadership in various capacities, from mentoring team members at Sutherland Global Call Center to managing daily operations at Hilton Grand Vacations. My ability to streamline processes has consistently resulted in improved customer satisfaction and operational efficiency. I pride myself on being tech-savvy, utilizing tools to track and analyze customer interactions, which has been pivotal in enhancing service quality.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Manager

Current

CheckSammy

Sep 2021 - Present (3 years 9 months)

Led a customer service team, optimizing workflows and ensuring top-notch service delivery. Implemented training programs and utilized technology for efficient issue resolution.

Workflow Optimization

Senior Customer Service Representative

Sutherland Global Call Center

Feb 2020 - Sep 2021 (1 year 7 months)

Demonstrated leadership by mentoring team members and utilizing tech tools for customer support. Streamlined processes, reducing response times and improving overall customer satisfaction.

Customer Support Mentoring Process Improvement Response Time Reduction Customer Satisfaction

Customer Service Supervisor

Hilton Grand Vacations

May 2018 - Jan 2020 (1 year 8 months)

Managed daily operations of the customer service department, overseeing a team of representatives. Utilized technology for tracking and analyzing customer interactions to enhance service quality.

Customer Service Operations Data Analysis

Administrative Assistant

Krump Enterprises, Inc

Dec 2008 - May 2018 (9 years 5 months)

Coordinated administrative tasks and supported customer service initiatives. Leveraged technology for efficient scheduling, billing, and communication.

Administrative Support Scheduling Billing Communication Microsoft Office Suite Data Entry

Education

Degrees, certifications, and relevant coursework

American Career College

Associate's Degree, Pharmacy Technician

Completed an Associate's degree program focusing on the skills and knowledge required to work as a pharmacy technician. The curriculum covered various aspects of pharmacy operations and patient care.