LaTasha User
@latashauser1
I resolve customer concerns, support clients, and keep high-volume operations running smoothly.
United StatesWhat I'm looking for
I've delivered personalized customer service at LongHorn Steakhouse, resolving concerns, managing orders and payments, and maintaining accuracy in a fast-paced, high-volume environment. As a certified trainer, I coached new employees on service standards, communication, and daily operations.
Across home healthcare and customer service leadership roles, I've coordinated schedules, maintained documentation, de-escalated difficult interactions, and supported clients with empathy and professionalism. I'm seeking to bring my communication, problem-solving, and remote support skills to a Virtual Drug Test Proctor role at Novir.
Experience
Work history, roles, and key accomplishments
Server / Certified Trainer
LongHorn Steakhouse
Jan 2022 - Jan 2026 (4 years)
Delivered professional, personalized customer service in a fast-paced, high-volume environment. Trained and coached new employees on customer service standards and daily operations.
House Manager
Home Healthcare
Jan 2016 - Jan 2018 (2 years)
Coordinated daily operations while providing support to individuals with varying needs. Communicated professionally with clients, caregivers, families, and team members.
Customer Service Lead
Customer Service Company
Provided customer support and served as a lead resource for employees and customers. De-escalated difficult interactions and assisted with training and coaching team members.
Education
Degrees, certifications, and relevant coursework
Valencia College
Hospitality Management
Studied Hospitality Management at Valencia College in Winter Park, Florida, and was named to the President's List.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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