At Blue Cross Blue Shield, I lead business analysis for enterprise healthcare applications and digital transformation initiatives. I develop requirements and guide testing, while using SQL, Databricks, Excel, Power BI, and Tableau to support reporting and executive decision-making.
At Adecco – Southwest Airlines, I supported airline reservation systems and corporate travel platforms, including Amadeus, Sabre, GDS, OBTs, and NDC connectivity. I documented requirements and supported system integrations and testing across booking, ticketing, fulfillment, and settlement processes.
