Open to opportunities

Jorge Brooks

@jorgebrooks

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Senior IT business analyst driving digital transformation and Agile delivery across enterprise programs.

United States

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What I'm looking for

I seek senior-level roles driving digital transformation where I can lead cross-functional teams, apply Agile practices, and deliver scalable enterprise solutions while supporting growth and knowledge sharing.

I am a seasoned IT professional with over 25 years of experience translating business requirements into scalable technical solutions and managing enterprise projects from feasibility through delivery.

I have led cross-functional teams of 4–10 developers and managed multiple concurrent projects while applying Agile, Kanban, and Waterfall practices to support cloud migrations and enterprise web services.

My strengths include systems analysis, project management, risk assessment, API integration, and data-driven optimization of user engagement; I also create clear technical documentation and coordinate end-user training and change management.

I deliver measurable improvements by aligning technical work with strategic goals, staying current with emerging technologies, and fostering collaborative problem solving to ensure successful implementations.

Experience

Work history, roles, and key accomplishments

Senior System Analyst

Sedgwick Claims Management Services

Aug 2024 - Aug 2025 (1 year)

Collaborated with stakeholders to translate business requirements into technical specifications and designed scalable digital communication solutions, overseeing development and deployment to improve user engagement metrics.

Systems Analysis Requirements Gathering Digital Communication Technical Documentation Stakeholder Management Agile

I.T. Sr. Business Analyst

Delta Air Lines

Apr 2007 - Jan 2024 (16 years 9 months)

Led multiple enterprise web services projects and a development team of 4–10, driving Delta's cloud transition to AWS using Agile, Kanban, and Waterfall methodologies to deliver solutions on schedule.

Project Management Agile Jira AWS Cloud Migration APIs Team Leadership Cost Benefit Analysis

I.T. Business Analyst

The Hartford Insurance Group

Jan 2001 - Apr 2007 (6 years 3 months)

Acted as liaison between project teams and PMO to gather requirements, produce PMO-standard documentation, and manage timelines and deliverables to ensure successful software delivery.

Requirements Gathering Project Management Documentation Reporting

Education

Degrees, certifications, and relevant coursework

Georgia State University - J. Mack Robinson College of Business

Bachelor of Business Administration, Managerial Sciences

1987 - 1991

Completed a Bachelor of Business Administration in Managerial Sciences at Georgia State University's J. Mack Robinson College of Business from 1987 to 1991.