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@laquandawallace
Experienced patient access advocate optimizing registration, insurance verification, and patient experience.
United StatesI am an experienced Patient Access Advocate II with 9 years in healthcare, currently excelling at Cone Health. I specialize in patient registration, insurance verification, HIPAA compliance, and EHR systems to streamline access and improve patient satisfaction.
I have a strong background working across clinical and administrative settings as a Certified Nursing Assistant and medical receptionist, adapting to multiple EHR platforms such as Epic, Cerner, and Meditech. I coordinate admissions, scheduling, prior authorizations, and complex billing inquiries while maintaining accurate demographic and insurance data.
I hold an Associate’s degree in Healthcare Management and certifications including CNA and CPR. I bring dependable communication, attention to detail, and a patient-centered approach to enhance healthcare delivery and operational efficiency.
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Work history, roles, and key accomplishments
CHCollect and verify patient information ensuring HIPAA compliance; coordinate admissions and schedule appointments to streamline access and resolve complex billing inquiries.
Ready Tech Go Medical Staffing
Apr 2017 - Nov 2022 (5 years 7 months)
Assisted patients with activities of daily living, monitored and reported vital signs, and adapted to diverse healthcare environments and EMR systems while collaborating with interdisciplinary teams.
Pine Ridge Nursing and Rehabilitation
Nov 2019 - Jan 2021 (1 year 2 months)
Managed visitor check-in processes ensuring compliance with visitation policies and HIPAA standards; coordinated resident appointments and maintained accurate EHR entries and insurance documentation.
Greensboro Living Center
Jan 2016 - Mar 2019 (3 years 2 months)
Scheduled and managed resident appointments while maintaining accurate medical records using PointClickCare and MatrixCare; coordinated insurance verification and pre-authorizations to ensure continuity of care.
Degrees, certifications, and relevant coursework
UAAssociate's degree, Healthcare Management
Completed an Associate's degree in Healthcare Management at Ultimate Medical Academy, graduating in March 2020.
Software and tools used professionally
United StatesYou can contact LaQuanda and 90k+ other talented remote workers on Himalayas.
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