Open to opportunities

LaQuanda Wallace

@laquandawallace

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Experienced patient access advocate optimizing registration, insurance verification, and patient experience.

United States

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What I'm looking for

I am seeking a patient-access or healthcare operations role to apply my registration, insurance verification, EHR, and scheduling expertise to improve patient experience and operational efficiency in a collaborative, patient-centered team.

I am an experienced Patient Access Advocate II with 9 years in healthcare, currently excelling at Cone Health. I specialize in patient registration, insurance verification, HIPAA compliance, and EHR systems to streamline access and improve patient satisfaction.

I have a strong background working across clinical and administrative settings as a Certified Nursing Assistant and medical receptionist, adapting to multiple EHR platforms such as Epic, Cerner, and Meditech. I coordinate admissions, scheduling, prior authorizations, and complex billing inquiries while maintaining accurate demographic and insurance data.

I hold an Associate’s degree in Healthcare Management and certifications including CNA and CPR. I bring dependable communication, attention to detail, and a patient-centered approach to enhance healthcare delivery and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Patient Access Advocate II

Current

Cone Health

Nov 2022 - Present (2 years 11 months)

Collect and verify patient information ensuring HIPAA compliance; coordinate admissions and schedule appointments to streamline access and resolve complex billing inquiries.

Patient Registration Insurance Verification HIPAA Scheduling Medical Billing

Travel Certified Nursing Assistant

Ready Tech Go Medical Staffing

Apr 2017 - Nov 2022 (5 years 7 months)

Assisted patients with activities of daily living, monitored and reported vital signs, and adapted to diverse healthcare environments and EMR systems while collaborating with interdisciplinary teams.

Patient Care Vital Signs CNA EMR Team Collaboration

Resident Check-in/Out Documentation

Pine Ridge Nursing and Rehabilitation

Nov 2019 - Jan 2021 (1 year 2 months)

Managed visitor check-in processes ensuring compliance with visitation policies and HIPAA standards; coordinated resident appointments and maintained accurate EHR entries and insurance documentation.

HIPAA

Medical Receptionist

Greensboro Living Center

Jan 2016 - Mar 2019 (3 years 2 months)

Scheduled and managed resident appointments while maintaining accurate medical records using PointClickCare and MatrixCare; coordinated insurance verification and pre-authorizations to ensure continuity of care.

Scheduling PointClickCare MatrixCare Medical Records Insurance Verification Call Center Operations