LaPorscia Oyedokun
@laporsciaoyedokun
Experienced customer service representative with a focus on relationship building.
United StatesWhat I'm looking for
My name is LaPorscia Oyedokun, and I am an experienced customer service representative dedicated to building meaningful relationships with consumers. Over the years, I have honed my skills in providing exceptional service through various channels, including phone, chat, and email. My commitment to excellence has been recognized with the Customer Service Specialist Award for four consecutive years, showcasing my ability to deliver top-notch support.
Currently, I work as a Billing/Technical Support Advisor at Kelly Services, where I specialize in diagnosing and resolving customer issues with a calm and effective approach. My experience at Geico further solidified my skills in handling customer inquiries and complaints, ensuring timely resolutions while maintaining a positive customer experience. I have also worked in inventory coordination, which has equipped me with a comprehensive understanding of operational efficiency and customer relations.
Experience
Work history, roles, and key accomplishments
Billing/Technical Support Advisor
Kelly Services
Jan 2018 - Present (7 years 4 months)
Specialized in assisting customers by diagnosing and solving issues using product and service expertise. Provided calm conflict resolution and problem resolution for frustrated customers in a high-volume call environment.
Customer Service Representative
Geico
Jul 2020 - Jul 2022 (2 years)
First contact for customers, answering billing questions, making policy changes, and providing recommendations. Handled customer complaints and ensured resolution within time limits.
Customer Service Representative
Williams Sonoma
Dec 2016 - Jan 2018 (1 year 1 month)
Served as the first point of contact for customers seeking technical assistance. Performed remote troubleshooting and determined the best solutions based on customer issues.
Inventory Coordinator
Lineage Logistics
Mar 2013 - Dec 2015 (2 years 9 months)
Ensured companies had all necessary products and supplies to operate efficiently. Oversaw inventory management processes and resolved arising issues.
Education
Degrees, certifications, and relevant coursework
American Professional Institute
Medical Assistant Certificate, Medical Assistance
2010 - 2012
Completed a medical assistant program, gaining essential skills in patient care, clinical procedures, and administrative tasks in a healthcare setting.
Ernest Shall Academy
High School Diploma, General Education
2004 - 2008
Graduated from high school with a focus on foundational education and skills necessary for further studies or career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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