Open to opportunities

Lam Phan

@lamphan

Senior Executive Assistant and Business Operations consultant, I turn complex operations into structured execution and measurable efficiency gains.

Vietnam

Message

What I'm looking for

I’m looking to partner closely with executives to stabilize and simplify operations, using structured frameworks, value chain and root-cause thinking, and data-backed reporting—so teams execute faster, with clear priorities, resilience, and measurable cost/productivity gains.

I’m a Senior Executive Assistant and Business Operations professional with 10 years investing in Digital Transformation, specializing in turning complexity into structure and structure into execution. I major in business process optimization and focus on continuous improvement through root causes analysis and value finding.

In executive and functional roles, I deliver operational outcomes end-to-end: streamlining internal processes, supporting executive decision-making with P&L analysis, and coordinating strategic projects from planning to implementation. I’ve led initiatives that reduced 40% operational overhead, created 30 reusable documents in 6 months, improved transparency by 70%, and enabled 30% faster execution with 100% on-time delivery.

I also bring strong consulting and delivery capability—translating business requirements into practical solutions from analysis through go-live. By standardizing solution documentation, I improved consistency and scalability by 40%, increased delivery efficiency by 20%, and reduced coordination effort by 30%, while maintaining trusted client partnerships beyond project completion.

Experience

Work history, roles, and key accomplishments

Senior Functional Consultant

DMSpro Co., Ltd

Nov 2024 - Jul 2026 (1 year 8 months)

Delivered end-to-end Distribution Management System and Sales Force automation projects for FMCG enterprises from analysis through go-live. Standardized delivery artifacts, improving consistency by 40%, delivery efficiency by 20%, and reducing coordination effort by 30% across implementation teams.

Sales Automation Business requirements analysis Go Live Delivery Value Chain Analysis Cross Functional Collaboration Business Analysis Continuous Improvement Client Advisory Project Coordination

Executive Assistant to CEO

NFQ Vietnam

Mar 2024 - Sep 2024 (6 months)

Streamlined executive operations by standardizing knowledge and processes into reusable documentation. Supported decision-making with P&L analysis, process mapping, and business visualization, improving transparency by 70% and accelerating execution by 30% while ensuring 100% on-time delivery.

P&L Analysis Process Mapping Business Visualization Knowledge Management Project Coordination On Time Delivery Executive Support Documentation

Executive Assistant to BOD

FPT Software

Oct 2019 - May 2023 (3 years 7 months)

Enabled executive productivity by managing strategic priorities, business operations, and stakeholder coordination for an organization of ~500 employees. Reduced executive workload by 30–50% by integrating business planning, P&L tracking, reporting, and operational governance, while maintaining cross-time-zone stakeholder execution.

Business Planning Project Coordination Operational Governance Executive Reporting Compliance Tracking Event Management Reporting Stakeholder Engagement

SAP Functional Consultant

DMSpro JSC

Jul 2018 - Jun 2019 (11 months)

Delivered SAP-based distributor management solutions by translating business operations into standardized system configurations and implementation-ready documentation. Bridged functional requirements with technical delivery and created specifications, user guides, and training materials to support successful rollouts.

SAP Distributor Management System Configuration Functional Specifications User Guides Training Materials User Training Implementation Post Deployment Support Requirements Gathering SAP Functional Consulting Requirements To Delivery

Business Analyst

FPT Software

Feb 2017 - Apr 2018 (1 year 2 months)

Collaborated with clients across FMCG, asset management, and public sectors to translate business needs into structured software requirements and delivery plans. Produced specifications, acceptance criteria, and testing scenarios, and supported the delivery lifecycle through requirement analysis and SIT/UAT support.

Business Analysis Requirements Engineering Acceptance Criteria Test scenarios UAT Support Documentation Software Requirements Process Structuring Domain Analysis

Software Developer

Global Cybersoft

Jun 2016 - Dec 2016 (6 months)

Contributed to enterprise web application development for a large-scale transportation project using Java and the Spring Framework in an Agile environment. Built foundational technical skills and expanded exposure through Java and SAP ABAP training.

Java Spring Framework Web Application Development Agile Development SAP ABAP Enterprise Development Agile Delivery