Lalla Youssouf
@lallayoussouf
Member and patient support at Accent on Family, with hands-on QA on the National Cord Blood Network website and member portal.
United StatesWhat I'm looking for
At Accent on Family, I provide one-on-one client support, coordinate schedules and daily needs, and keep families and support teams informed. I document activities accurately and handle client and health information confidentially.
At Amazon, I guide associates on standard processes in a high-volume fulfillment center and work across ICQA, picking, stowing, and problem solving. I maintain inventory and workflow records and escalate discrepancies to leadership.
At Merwel Inc., I supported the rebuild of the National Cord Blood Network website and member portal by testing member workflows and documenting defects for developers. I also wrote a user manual and supported client follow-ups and cloud-delivery tasks using AWS S3 and CloudFront.
Experience
Work history, roles, and key accomplishments
Guided associates on standard processes in a high-volume fulfillment center, helping meet outbound deadlines. Worked across ICQA, picking, stowing, and problem solving, maintaining accurate records and escalating discrepancies.
Habilitation Provider / Client Support
Accent on Family
Jan 2017 - Present (9 years 9 months)
Provided one-on-one support to clients, coordinating schedules and daily needs while maintaining accurate documentation and confidentiality. Communicated clearly with families and support teams to ensure routines stayed on track.
Project Support & QA Collaborator
Merwel Inc.
Jan 2024 - Jan 2026 (2 years)
Supported the rebuild of the National Cord Blood Network website and member portal, testing workflows and documenting defects. Wrote user manuals and coordinated requirements between clients, developers, and stakeholders.
Education
Degrees, certifications, and relevant coursework
Arizona State University
Bachelor of Science, Computer Science
Grade: 3.5
Pursuing a Bachelor of Science in Computer Science with a GPA of 3.5, expected to graduate in 2028.
Rio Salado College
Associate of Arts, Communication
Earned an Associate of Arts in Communication in 2025.
AWS Training & Certification
AWS Cloud Practitioner Essentials, Cloud Computing
Completed the AWS Cloud Practitioner Essentials course in 2023.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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