Looking for a job

Timecia Proctor

@timeciaproctor

Message

I coordinate healthcare member support, benefits access, and preventive care engagement.

United States

Message

What I'm looking for

I'm looking for a service-focused healthcare support role where I can help members access benefits, coordinate care, resolve complex concerns, and deliver compliant, personalized support.

At CVS Health, I engage health plan members through inbound and outbound communication to connect them with preventive care, wellness initiatives, benefits, and community resources.

I coordinate appointments, referrals, and follow-up services while documenting member interactions in CRM and healthcare management systems with HIPAA compliance.

Previously at GC Services, I negotiated payment solutions that contributed to a 30% reduction in delinquent accounts and resolved complex inquiries for more than 100 clients. I also trained team members on compliance standards and inbound communication protocols.

Across Sitel Group and Amazon, I built experience in high-volume support, root-cause troubleshooting, accurate documentation, data entry, quality improvement, and training. I bring a service-oriented approach to building trust and helping people navigate complex needs.

Experience

Work history, roles, and key accomplishments

Current

Member Engagement Coordinator

Current

CVS Health

Jul 2026 - Present (3 months)

Engaged with health plan members through inbound and outbound communications to promote preventive care and wellness initiatives. Educated members on coverage and benefits, coordinated appointments and referrals, and documented interactions in CRM systems while maintaining HIPAA compliance.

Member Engagement Care Coordination Healthcare Benefits CRM HIPAA compliance Documentation Communication Skills Active Listening

Collections Specialist

GC Services

May 2024 - Jul 2026 (2 years 2 months)

Negotiated and structured payment solutions, contributing to a 30% reduction in delinquent accounts. Resolved complex account inquiries for 100+ clients and maintained 100% data accuracy in call center software.

Collections Negotiation Account Management Data Accuracy Call Center Software Compliance Training

Customer Service Representative

Sitel Group

Mar 2023 - Dec 2024 (1 year 9 months)

Handled high-volume inbound inquiries, providing guidance on service protocols and account management. Resolved complex complaints through root-cause troubleshooting and collaborated with quality assurance to improve service.

Customer Service Inbound Calls Troubleshooting SaaS Documentation Training Quality Assurance

Fulfillment Associate

Amazon

Oct 2021 - Mar 2023 (1 year 5 months)

Processed over 200 orders daily with high data entry accuracy. Streamlined picking and packing procedures, maintained 100% inventory accuracy through audits, and trained new hires on safety protocols.

Data Entry Order Processing Inventory Management Logistics Safety Procedures Training