Open to opportunities

Lalit Ranjan Baliarsingh

@lalitranjanbaliarsin

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Senior customer-facing account manager specializing in retention and strategic support.

India

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What I'm looking for

I seek a customer-focused role where I can lead retention and growth, use technical tools to optimize accounts, collaborate cross-functionally, and continue developing data/technical skills.

I am a senior energy advisor and account strategist with multi-year experience in retention, renewals, onboarding and escalation management for international and domestic processes. I have supported large portfolios of accounts, acted as the primary point of contact, and collaborated cross-functionally to improve customer outcomes.

My background includes hands-on use of Salesforce, CRM platforms, PowerBI, Google Ads, Netsuite and various operational tools while supporting North American and Canadian customers. I consistently drive retention, upsell and account optimization through consultative engagement, technical troubleshooting and data-informed recommendations.

I bring basic ML, Python and SQL knowledge, strong communication and empathy, and a fast-learning attitude focused on delivering measurable ROI and improved customer experiences. I seek roles where I can apply account leadership, technical aptitude and client-first problem solving.

Experience

Work history, roles, and key accomplishments

Current

Senior Energy Advisor

Current

Just Energy

Mar 2022 - Present (3 years 7 months)

Manage account retention and renewals, handle enrolment and escalations, and resolve L1 app technical issues while engaging customers via inbound/outbound calls and meetings for North America and Canada processes.

Account Management Customer Retention Salesforce Power BI CRM Escalation Management Outbound Calling

Senior Consultant

Regalix

Jun 2021 - Mar 2022 (9 months)

Served as POC and account strategist for 175–250 Google Ads accounts, optimizing campaigns to improve ROI and conducting client meetings for North America clients.

Google Ads Account Strategy Salesforce NetSuite ROI Analysis Consultative Sales

Catalog Associate

Amazon

Jun 2020 - Apr 2021 (10 months)

Onboarded and assessed technicians for Amazon Home Services, acted as sole POC for onboarding and app issues, and handled 50–75 clients monthly including escalations for North America and Canada.

Onboarding Customer Support Troubleshooting PARAGON Client Management

Administrator & Account Manager

Young Minds

Jan 2017 - Apr 2020 (3 years 3 months)

Maintained records, onboarded profiles, optimized application usage, and managed retention and upselling while serving as POC for guardians and students handling 40–60 customers monthly.

Account Management Retention Upselling CRM Customer Onboarding

Education

Degrees, certifications, and relevant coursework

Vishveshwarya Technological University

Bachelor of Engineering, Mechanical Engineering

Completed coursework toward a Bachelor in Engineering (Mechanical) at KNSIT under Visveshwarya Technological University; program not completed (dropout).