Lalith Kumar
@lalithkumar2
Resolution specialist who turns complex order issues into fast, customer-first outcomes.
IndiaWhat I'm looking for
I’m a Resolution Specialist focused on quickly unblocking complex customer escalations—automotive parts orders, shipment delays, warranty claims, and product discrepancies. I coordinate with warehouse, logistics, and supplier teams, handle returns/refunds/replacements, and execute Return Merchandise Authorizations (RMA) to improve outcomes for every case.
Previously, I worked as an Implementation Specialist where I built detailed project plans, tracked progress, managed scope/schedule changes, and enforced project standards using the eClinicalWorks methodology. Earlier roles in customer operations and sales strengthened my communication, client management, issue resolution, and leadership—mentoring others and helping drive customer satisfaction through clear, accurate documentation in CRM/ERP systems.
Experience
Work history, roles, and key accomplishments
Resolution Specialist
Jask Global Solutions Pvt Ltd
Aug 2025 - Present (10 months)
Managed customer escalations for automotive parts orders, including shipment delays, warranty claims, and product discrepancies, coordinating with warehouse, logistics, and suppliers to resolve cases. Processed returns, refunds, replacements, and RMAs, updated CRM/ERP records, and tracked order status and delivery confirmations to improve customer outcomes.
Implementation Specialist
eClinicalWorks Pvt Ltd
Mar 2022 - Aug 2023 (1 year 5 months)
Planned, monitored, and delivered multiple implementation projects by coordinating with clients, internal teams, and third parties. Reviewed deliverables, enforced eClinicalWorks methodology and project standards, managed scope/schedule changes, and escalated issues when needed.
Sr Sales Associate L2
NoBroker Pvt Ltd
Apr 2020 - Nov 2020 (7 months)
Maintained territory analysis, quota tracking, and sales reporting while mentoring junior sales staff and supporting trainings. Conducted account visits and cold outreach to identify customer needs, prepared sales presentations, and resolved customer complaints to retain business.
Sr Customer Advisor Operations
Concentrix Daksh Pvt Ltd
Oct 2016 - Jan 2020 (3 years 3 months)
Provided responsive, empathetic customer support through multiple communication channels, handling inquiries, complaints, and order-related requests. Processed forms and applications, maintained interaction/transaction records, and contributed to customer service process feedback while managing junior representatives.
Education
Degrees, certifications, and relevant coursework
Baldwin Methodist College
Bachelor of Business Administration, Human Resource Management
2013 - 2016
Completed a Bachelor of Business Administration with a focus on Human Resource Management at Baldwin Methodist College from 2013 to 2016.
Baldwin Methodist College
Secondary Education, Secondary Education
2010 - 2013
Completed secondary education at Baldwin Methodist College from 2010 to 2013.
Carmel School
SSLC, Secondary Education
2009 - 2010
Completed SSLC at Carmel School during 2009 to 2010.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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