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Sid Sridhar

@sidsridhar

Dispute resolution professional at Maersk Global Service Centre, using root cause analysis to help reduce repeat disputes by 30%.

India

Message

At Maersk Global Service Centre, I analyze North American customer disputes using shipment history and upstream data, and manage end-to-end resolution to support receivables collection. My root cause analysis contributed to a 30% reduction in repeat disputes.

Earlier, I handled customer and order queries at Mintzer Corp and Hexaware Technologies Limited, and supported US customers at Altruist Customer Management Pvt. Ltd. and TNQ Technologies Pvt. Ltd. My experience also includes XML data conversion and digital publishing workflows.

Experience

Work history, roles, and key accomplishments

Current

Senior Process Expert

Current

Maersk Global Service Centre

Jun 2024 - Present (2 years 3 months)

Analyze customer disputes for the NAM region, manage end-to-end dispute resolution, and support receivables collection. Contributed to a 30% reduction in repeat disputes through root cause analysis.

Dispute Resolution Accounts Receivable Root Cause Analysis SAP CRM Stakeholder Management Case Management SLA Compliance

Senior Coordinator

Mintzer Corp

Sep 2022 - May 2024 (1 year 8 months)

Managed customer queries related to orders, payments, and deliveries, and coordinated end-to-end order management. Followed up on deliveries and ensured timely payments within defined TAT.

Customer Service Order Management Payment Processing Communication Skills Coordination

Senior Executive

Hexaware Technologies Limited

Nov 2020 - Aug 2022 (1 year 9 months)

Handled customer enquiries via email and chat for an e-commerce process, covering refunds, orders, deliveries, and payments. Resolved approximately 450 enquiries per week and was recognized as Star Performer of the Year 2021.

Customer Service Email Support Live Chat Refunds Order Management Quality Assurance

Business Associate

Altruist Customer Management Pvt. Ltd.

Nov 2018 - Oct 2020 (1 year 11 months)

Resolved queries and provided updates to US customers through email and chat, with call support for relationship managers. Achieved 100% scores across communication, listening, and problem-resolution categories.

Customer Service Email Support Live Chat Communication Skills Problem Solving

Associate Data Conversion

TNQ Technologies Pvt. Ltd.

Nov 2016 - Jun 2018 (1 year 7 months)

Handled XML data conversion and online uploads for digital publishing workflows. Supported US client communication for the American Institute of Physics through calls and chat.

XML Data Conversion Digital Publishing Client Communication