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Lalena Denkin

@lalenadenkin

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IT consultant supervisor at Sierra Public Safety Group supporting critical IT operations and technical initiatives.

United States

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What I'm looking for

I’m seeking an opportunity to contribute as a dependable team player in a professional environment.

At Sierra Public Safety Group, I support critical IT operations and technical initiatives across the office, 4DATA, Motorola, Central Square, and 911 Center. I also review resumes and coordinate interviews to support IT staffing needs.

I coordinate IT personnel, technical tasks, major projects, and daily operations. My work includes supporting operations and helping address technical needs.

As a volunteer Technician Associate at Hillsong Church, I managed complex systems and performed real-time troubleshooting. I also managed a team of five to support a consistent user experience.

Experience

Work history, roles, and key accomplishments

Current

Supervisor IT Consultant

Current

Sierra Public Safety Group

Mar 2023 - Present (3 years 7 months)

Supports critical IT operations and technical initiatives across the office, 4DATA, Motorola, Central Square, and 911 Center. Coordinates IT personnel, technical tasks, major projects, and daily operations while demonstrating strong leadership and problem-solving skills.

IT Support Leadership Project Management Problem Solving Multitasking Recruitment Interviewing 4DATA Motorola CentralSquare 911 Center

Sales Associate

Puma

Nov 2022 - Feb 2023 (3 months)

Managed customer relations and de-escalated emotionally charged conversations. Assumed operational command during management absences, making critical decisions and resolving escalated issues.

Client Relations De escalation Cash Reconciliation Data Integrity Operational Management Problem Solving

Sales Associate

Guess Factory

Apr 2021 - Oct 2022 (1 year 6 months)

Provided expert product and inventory knowledge to drive repeat business. Delivered exceptional service while maintaining high brand standards.

Product Knowledge Inventory Management Customer Service Brand Standards High Pressure Situations

Technician Associate

Hillsong Church

Apr 2010 - Oct 2013 (3 years 6 months)

Managed complex systems for high-volume congregations and executed real-time troubleshooting to ensure no system downtime. Managed a diverse team of 5, optimizing team performance and instilling rigorous standards.

System Management Troubleshooting Team Leadership Performance Optimization User Experience

Education

Degrees, certifications, and relevant coursework

CompTIA

CompTIA A+, Information Technology

CompTIA A+ certification in progress.

North Park University

Bachelor of Arts, Criminal Justice

Activities and societies: Dean's List (2022); related coursework includes Criminal Justice, Juvenile Justice System, Urban Sociology, Social Problems, Criminal Law, Criminal Procedure.

Bachelor of Arts in Criminal Justice, graduated in December 2022. Dean's List in 2022.