Lalainne Pineda
@lalainnepineda
Driven professional with expertise in customer service and account management.
What I'm looking for
I am a driven professional with a proven track record at Yeck Brothers Company and Norwood Medical, excelling in roles that require exceptional interpersonal communication and workflow optimization. My experience as a Customer Service Representative has honed my skills in preparing detailed client quotations, processing orders, and managing shipping logistics. I take pride in ensuring accuracy and clarity in all client interactions, which has consistently led to successful project completions.
In my role as an Account Coordinator, I manage client schedules and generate detailed reports on project progress, timelines, and budget adherence. I am dedicated to fostering team collaboration and supporting cross-functional teams to achieve project goals. My meticulous attention to detail and commitment to exceeding employer expectations have been key to my success in delivering projects on time and within budget.
Experience
Work history, roles, and key accomplishments
Account Coordinator
Yeck Brothers Company
Mar 2023 - Present (2 years 4 months)
Managed schedules for client accounts, ensuring meetings and deadlines were met. Generated and presented detailed reports on project progress, timelines, and budget adherence. Oversaw document management and coordinated paperwork between departments to ensure accuracy and timely processing.
Customer Service Representative
Yeck Brothers Company
Apr 2024 - Present (1 year 3 months)
Prepared detailed client quotations based on specific needs and requirements, ensuring accuracy and clarity. Processed customer orders post-authorization, overseeing timely fulfillment and resolving any discrepancies. Managed shipping logistics to ensure on-time delivery and coordinated with internal teams for smooth order completion.
Production Associate
Norwood Medical
Oct 2020 - Jul 2022 (1 year 9 months)
Performed de-burring and assembly of white pads on casting machines, ensuring quality control standards. Assisted in machine operation, helping to maintain production schedules and minimize downtime.
Hand Packaging Associate
ALI Industries
Nov 2017 - Jun 2018 (7 months)
Packaged sandpaper products into boxes with attention to detail and accuracy. Assisted with machine operation, ensuring efficiency and consistency in production.
Translator (Tagalog)
Centerville City Schools
Oct 2019 - Mar 2020 (5 months)
Translated written and oral communications between students, parents, and staff, ensuring clear and effective communication. Assisted students in translating their answers from Tagalog to English during lessons and exams.
Education
Degrees, certifications, and relevant coursework
Franklin University
Bachelor of Science, Business Administration
Completed a Bachelor of Science in Business Administration. Focused on core business principles and administrative practices.
Wright State University
Coursework toward Bachelor of Science, Business Accountancy
Undertook coursework towards a Bachelor of Science in Business Accountancy. Relevant courses included Financial Accounting, Intermediate Accounting, Financial Management, and Management Accounting.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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