Open to opportunities

Lakshya Sharma

@lakshyasharma1

Lead Enterprise Account Manager at 360 SMS App, growing enterprise CPaaS accounts by 60%+ through onboarding and cross-sell.

India

Message

At 360 SMS App | 360 DC Technologies, I manage renewals and expansion across 155+ enterprise accounts in EMEA and APAC, with $800K–$1M+ in ARR. I built and rolled out an onboarding and cross-sell framework for newly acquired accounts that lifted average account revenue by 60%+.

I deliver product demonstrations for WhatsApp Business API, SMS, and AI chatbot automation, generating $45K–$75K+ in incremental monthly recurring revenue. I also work with Sales, Marketing, and Engineering to deploy AI-driven CPaaS solutions tailored to enterprise workflows.

Previously, at ValueFirst, a Twilio Company, I achieved 120%+ of monthly and quarterly sales quota through cross-sell and upsell of SaaS and CPaaS solutions. I brought customer usage data and market trends to Product and Leadership teams to inform roadmap and service-enhancement decisions.

Experience

Work history, roles, and key accomplishments

Current

Lead Enterprise Account Manager

Current

360 SMS App | 360 DC Technologies

Feb 2023 - Present (3 years 7 months)

Manage renewals and expansion for 155+ enterprise B2B accounts across EMEA and APAC, delivering $800K–$1M+ in ARR while sustaining 100%+ quota attainment. Deliver 300+ enterprise product demonstrations annually and built a cross-sell framework that lifted average account revenue by 60%+.

Business Growth Strategist

ValueFirst, a Twilio Company

May 2021 - Feb 2023 (1 year 9 months)

Achieved 120%+ of monthly and quarterly sales quota through targeted cross-sell and upsell of SaaS and CPaaS communication solutions. Ran structured discovery sessions and led product demonstrations to accelerate the enterprise sales cycle.

SaaS CPaaS Cross Selling Upselling Consultative Selling Discovery Product Demonstrations Proof of Concept Relationship Management Data Analysis Market Trends Strategic Recommendations

Personal Development Trainer

Mahalaxmi Group of Institutions

Nov 2018 - Jul 2019 (8 months)

Delivered spoken English and communication-skills training and led motivational group sessions. Served on the candidate recruitment panel and contributed to institutional policy and reputation-building initiatives.

Training Communication Skills Presentation Skills Stakeholder Communication Recruitment Policy Development