Skip to main content
Lakshita BorkarLB
Open to opportunities

Lakshita Borkar

@lakshitaborkar

IATA-certified hospitality professional focused on exceptional customer support and guest experiences.

Zimbabwe
Message

What I'm looking for

I’m looking for a customer support or hospitality role where I can deliver memorable experiences, collaborate with a team, and grow—using my IATA training and hands-on guest service background to help customers feel welcomed and well cared for.

I’m a driven Hospitality and Tourism Management graduate with a passion for customer service and creating memorable guest experiences, and I enjoy working in and leading a team. I’m IATA Certified (Distinction), and my background combines hospitality, customer-facing service, and hands-on leadership across fast-paced environments.

In my current role as a Customer Support Specialist at Dentira (Jun 2025–Present), I focus on delivering responsive support and a great experience for customers. Previously, I served as Community Head at Siolim Specialty Coffee Roasters (Feb 2025–May 2025), where I organized and led customer-engagement events, oversaw daily operations (including team coordination, inventory management, and workflow efficiency), and maintained high-quality service. I also built strong guest service skills through cafe and Airbnb-focused hospitality roles in Seoul, including resolving guest issues, handling transactions, and following health and sanitation standards.

Experience

Work history, roles, and key accomplishments

Dentira logoDE
Current

Customer Support Specialist

Jun 2025 - Present (1 year 2 months)

Provided customer support as a Customer Support Specialist at Dentira.

Siolim Specialty Coffee Roasters logoSR

Community Head

Feb 2025 - May 2025 (3 months)

-Organized and led community events to enhance customer engagement and brand presence.
-Oversaw daily operations, including team coordination, inventory management, and workflow efficiency.
-Prepared and served a variety of specialty coffee beverages, maintaining high quality and consistency.
-Managed order-taking and counter operations, ensuring smooth service and accurate billing.
-Provided exce

주식회사 꼬모까사 logo

Assistant Manager

Apr 2023 - Jul 2023 (3 months)

-Ensured the efficient management of all departments of the Airbnb.
-Delivered pleasant hospitality and courteous customer service at all times.
-Provided food and beverage service.
-Cultivated strong relationships with customers receiving many personal requests for service and generous tips.
-Proactively resolved guest issues.
-Ensured the cleanliness of all guests' rooms and associated facilit

Education

Degrees, certifications, and relevant coursework

IT

IATA Training

Diploma, International Airlines and Travel Management

2024 - 2025

SU

Sejong University

Bachelor's degree, Hospitality and Tourism Management

2019 - 2024

Tech stack

Software and tools used professionally

Get matched with your dream remote job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan