Lakshita Borkar
@lakshitaborkar
IATA-certified hospitality professional focused on exceptional customer support and guest experiences.
What I'm looking for
I’m a driven Hospitality and Tourism Management graduate with a passion for customer service and creating memorable guest experiences, and I enjoy working in and leading a team. I’m IATA Certified (Distinction), and my background combines hospitality, customer-facing service, and hands-on leadership across fast-paced environments.
In my current role as a Customer Support Specialist at Dentira (Jun 2025–Present), I focus on delivering responsive support and a great experience for customers. Previously, I served as Community Head at Siolim Specialty Coffee Roasters (Feb 2025–May 2025), where I organized and led customer-engagement events, oversaw daily operations (including team coordination, inventory management, and workflow efficiency), and maintained high-quality service. I also built strong guest service skills through cafe and Airbnb-focused hospitality roles in Seoul, including resolving guest issues, handling transactions, and following health and sanitation standards.
Experience
Work history, roles, and key accomplishments
Provided customer support as a Customer Support Specialist at Dentira.
-Organized and led community events to enhance customer engagement and brand presence.
-Oversaw daily operations, including team coordination, inventory management, and workflow efficiency.
-Prepared and served a variety of specialty coffee beverages, maintaining high quality and consistency.
-Managed order-taking and counter operations, ensuring smooth service and accurate billing.
-Provided exce
-Consistently delivered friendly and hospitable service to all guests.
-Processed cash and credit transactions for large volumes of customers.
-Cleaned and maintained service and counter areas.
-Coordinated with cafe staff to improve customer service.
-Executed additional responsibilities as assigned by supervisor.
-Ensured the efficient management of all departments of the Airbnb.
-Delivered pleasant hospitality and courteous customer service at all times.
-Provided food and beverage service.
-Cultivated strong relationships with customers receiving many personal requests for service and generous tips.
-Proactively resolved guest issues.
-Ensured the cleanliness of all guests' rooms and associated facilit
Education
Degrees, certifications, and relevant coursework
IATA Training
Diploma, International Airlines and Travel Management
2024 - 2025
Sejong University
Bachelor's degree, Hospitality and Tourism Management
2019 - 2024
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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