LaKendra Jefferson
@lakendrajefferson
I deliver customer service for loans, prescriptions, billing, and payments.
ZimbabweWhat I'm looking for
I've supported customers at Savilinx, CVS Caremark, and Time Warner by answering inbound calls and resolving service needs.
At Savilinx, I assisted with FAFSA applications, PIN numbers, loan information, repayment plans, loan forgiveness, and discharge. At CVS Caremark, I helped customers with mail-order prescriptions, refills, insurance coverage decisions, medication costs, and pharmacy coordination.
I'm focused on providing excellent customer service in a full-time role.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Savilinx
Jan 2017 - Nov 2018 (1 year 10 months)
Answered all inbound calls, assisted with FAFSA applications, PIN numbers, provided information for present and past loans, repayment plans, loan forgiveness and discharge.
Education
Degrees, certifications, and relevant coursework
The University of Southern Mississippi
Activities and societies: American Marketing Association, SGA, Fashion merchandising club
Attended The University of Southern Mississippi, participating in the American Marketing Association, SGA, and Fashion Merchandising Club.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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