Lakeisha Larry
@lakeishalarry
Customer Support Specialist with a proven track record in service excellence.
United StatesWhat I'm looking for
As a dedicated Customer Support Specialist, I pride myself on delivering exceptional service and ensuring a seamless experience for every patron. My experience as a Library Assistant has equipped me with strong technical troubleshooting skills and the ability to communicate clearly and effectively. Achieving a 95% positive feedback score is a testament to my commitment to resolving issues efficiently and maintaining high standards of customer satisfaction.
My educational background in Computer Science and Information Systems from National Louis University, where I graduated with a GPA of 3.8, has further enhanced my problem-solving abilities. I have successfully applied my skills in various roles, including a Content Creation & Digital Marketing Externship, where I developed a new content strategy that significantly boosted audience engagement. I am passionate about leveraging technology to improve user experiences and am always eager to learn and grow in my field.
Experience
Work history, roles, and key accomplishments
Content Creation & Digital Marketing Extern
Content Creation & Digital Marketing Externship
Apr 2024 - Apr 2024 (0 months)
Conducted in-depth analysis of competitor strategies and industry trends to identify content opportunities, leading to a new content strategy that boosted audience engagement. Utilized SEO research tools such as SEMrush and MOZ to optimize website visibility and ranking, and produced three compelling blog posts tailored to target audience interests.
Art Gallery Web Consultant
National Louis University
Jan 2023 - May 2023 (4 months)
Resolved technical support issues and troubleshot the gallery's website to ensure a smooth user experience. Executed prioritized testing on Squarespace to identify and resolve functionality issues, and designed website mockups using Figma to improve functionality and user satisfaction.
Library Assistant
Maywood Public Library
Aug 2024 - Present (11 months)
Assisted patrons by troubleshooting computer and printing issues, ensuring smooth technical operations. Delivered responsive and courteous customer service by answering inquiries and guiding patrons in locating materials, managing over 200 daily inquiries and achieving a 95% positive feedback score through effective conflict resolution.
Student Facilitator
Girls Who Code Camp
Jun 2022 - Jun 2022 (0 months)
Guided over 15 diverse campers in developing Python programs, achieving a 90% project completion rate. Mentored campers to troubleshoot and reduce programming errors, while coordinating icebreaker and sisterhood activities to cultivate a supportive and engaging camp environment.
Education
Degrees, certifications, and relevant coursework
NUNational Louis University
Bachelor of Science, Computer Science, Information Systems
Grade: 3.8
Activities and societies: Alpha Lambda Delta Honor Society, Dean's Honors List, NASA TOPS
Pursuing a Bachelor of Science in Computer Science with a specialization in Information Systems. Maintained a strong academic record with a GPA of 3.8.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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