Nathan Wyatt

Proactively searched for potential customers through door-to-door and phone outreach, building rapport and understanding needs. Generated and qualified leads through direct outreach and follow-up communication, managing follow-ups and helping move prospects through the sales pipeline.

Wrote emails and newsletters, applying copywriting basics to create clear and catchy content. Built and set up functioning websites, managing domains, web pages, and DNS, and created social media posts to grow brands.

Provided remote support for hardware, software, and account issues with clear, empathetic communication. Created documentation that streamlined team operations and collaborated with product and support teams to escalate and resolve complex problems.

Delivered high-volume customer support, troubleshooting and explaining technical issues clearly, while assisting with product education, sales, and warranty inquiries. Balanced repair, sales, and support tasks in a fast-paced environment, resolving escalations with empathy.

Handled customer communications and escalations to maintain satisfaction, improving workflows and documentation for faster response times. Performed device repairs with clear, timely customer updates and coordinated team efforts during busy periods.

Completed an Associate of Arts degree with a focus on Business Management. The curriculum provided a foundational understanding of business principles and management practices.