lai hang
@laihang
Customer-focused travel consultant and executive assistant with 5+ years in sales and marketing.
What I'm looking for
I am a travel consultant and customer specialist with over five years' experience across e-commerce and hospitality, focused on converting leads into high-quality tours and ensuring excellent client experiences.
I have a proven track record improving reporting and campaign performance, including optimizing reports by 20–30% using Google Data Studio and CRM tools, and achieving consistent lead conversion and website traffic gains.
My work spans collaboration with operations and technical teams to resolve client issues, manage workflows, and support enterprise-level Shopify clients, while maintaining high service standards during and after travel experiences.
I bring strong communication, attention to detail, and learning agility, and I prioritize customer satisfaction, team engagement, and efficient problem resolution.
Experience
Work history, roles, and key accomplishments
Travel Consultant Specialist
Realistic Asia
Jan 2025 - Present (9 months)
Convert 11–12% of advertising leads into tours for Indochina, Bali, Japan, and Thailand; coordinate with suppliers and operations to ensure smooth execution and handle urgent client needs during and after travel.
Customer Specialist
Avada SaaS
Oct 2023 - Jan 2025 (1 year 3 months)
Supported enterprise Shopify clients, collaborating with technical support to resolve cases and promoted the app while optimizing reports by 20–30% using Google Data Studio and CRM tools.
Sales Executive
Homestay Cao Bang
Apr 2023 - Dec 2023 (8 months)
Developed Zalo sales kit and targeted email campaigns for international travelers and local guides, achieving a 10% lead rate and improving website traffic and booking platform ratings to 4.5+ through SEO.
Education
Degrees, certifications, and relevant coursework
lai hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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