lai hang

I am a travel consultant and customer specialist with over five years' experience across e-commerce and hospitality, focused on converting leads into high-quality tours and ensuring excellent client experiences.

I have a proven track record improving reporting and campaign performance, including optimizing reports by 20–30% using Google Data Studio and CRM tools, and achieving consistent lead conversion and website traffic gains.

My work spans collaboration with operations and technical teams to resolve client issues, manage workflows, and support enterprise-level Shopify clients, while maintaining high service standards during and after travel experiences.

I bring strong communication, attention to detail, and learning agility, and I prioritize customer satisfaction, team engagement, and efficient problem resolution.