Open to opportunities

Phuong Nhung Nguyen

@phuongnhungnguyen

Message

Customer-focused sales manager with tourism expertise and strong client relationship skills.

Vietnam

Message

What I'm looking for

I am seeking a customer-focused role in tourism or sales where I can build long-term client relationships, contribute to service improvement, and advance my career.

I am a results-driven sales professional with experience in tourism and customer-facing roles, committed to long-term contribution and continuous improvement.

As a Sales Manager at VN Bike Tour, I sourced and engaged B2B/B2C clients, developed tailored itineraries, coordinated with technical teams, and managed bookings, payments, complaints and reporting to improve service quality.

Previously, I worked as a consultant at a dental clinic handling reception, customer communications, records management and cross-department coordination, and completed an internship as a tour operator supporting guides, suppliers and operational documentation.

I hold a bachelor's degree with strong academic performance and certifications in communication and basic computer science; I bring meticulous organization, problem-solving ability and a focus on delivering excellent customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Sales Manager

Current

VN Bike Tour

Aug 2024 - Present (1 year 2 months)

Sourced and engaged B2B/B2C clients, developed tailored itineraries and quotations, negotiated with partners, and managed bookings/payments while resolving complaints to improve service quality.

B2B Sales Customer Relationship Management Reporting

Consultant

Nhân Tâm Dental Clinic

Dec 2022 - Jul 2024 (1 year 7 months)

Managed customer reception and hotline communications, processed check-in/check-out procedures, maintained client records, coordinated with departments, and ensured office security and supply management.

Records Management Office Management Inventory Management Customer Service Scheduling

Tour Operator Intern

Hanoi Tourism

Jun 2022 - Oct 2022 (4 months)

Collected and maintained tour data and records, contacted suppliers and partners, supported guides and customers during trips, prepared customer records and reports, and assisted on special projects.

Supplier Communication Data Entry Customer Support Report Preparation Scheduling

Education

Degrees, certifications, and relevant coursework

Sai Gon University

Bachelor's degree, Tourism

2018 - 2022

Grade: GPA 3.22/4

Activities and societies: Member of student research projects on adventure tourism development in Phung Hoang Son (An Giang) and cultural value exploitation of Buddhist temples in Ho Chi Minh City; received an academic encouragement scholarship (2020-2021).

Bachelor's degree in Tourism with a graduation distinction (GPA 3.22/4), focused on Vietnamese culture and tourism studies.