Looking for a job

Laiba Sardar

@laibasardar

Message

I resolve customer cases and coordinate operations for global service teams.

Pakistan

Message

What I'm looking for

I'm looking for a customer success, client support, operations, or case management role where I can resolve complex customer issues, coordinate across teams, maintain accurate records, and provide proactive follow-up.

I'm currently supporting USA-based clients at Metropolitan Warehouse & Delivery, managing order, shipment, delivery, and service cases from initial contact through resolution and follow-up.

I've investigated missing items, delays, damages, returns, address changes, and delivery exceptions while coordinating with warehouse, transportation, billing, claims, and operations teams. I keep customers informed with clear status updates, timelines, tracking information, and next steps.

Across Nodeus, Skiltrak, and education roles, I've built strong communication, documentation, case-management, reporting, and remote collaboration skills. I use CRM and ticketing systems, HubSpot, Genesys, JustCall, Microsoft Office, Google Sheets, Outlook, and Teams to manage multiple priorities accurately.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Specialist

Current

Metropolitan Warehouse & Delivery

Jan 2025 - Present (1 year 8 months)

Managed day-to-day customer support for USA-based clients, handling orders, shipments, and service issues. Coordinated with internal teams to resolve complex operational issues and ensure timely follow-up.

CRM Microsoft Teams Google Sheets Customer Support Case Management Issue Resolution Cross functional Coordination