Laiba Faridi
@laibafaridi
I handle high-volume customer calls, generate qualified leads, and set appointments for sales teams.
PakistanWhat I'm looking for
I've supported customers at Ibex Global by managing 60–70 calls daily, resolving inquiries, documenting interactions in CRM systems, and escalating urgent issues according to company protocols.
At CO-OPABLE, I conducted 60+ calls daily to generate high-quality leads and consistently set appointments, achieving first-week appointment targets during probation. I've also coordinated sales operations at Salsoft Resume Writer, managing 50+ daily client interactions across calls, chat, and email while maintaining accurate client data and contributing to 20% growth in generated leads.
Experience
Work history, roles, and key accomplishments
Sales Representative
CO-OPABLE
May 2025 - Nov 2025 (6 months)
Managed 60-70 customer calls daily, providing timely solutions and flagging non-responsive leads to managers. Achieved first-week appointment targets and maintained high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Harvard University
Certificate, Interpersonal Communication
2024 - 2024
Completed an Interpersonal Communication course through Harvard University.
Eden College
A Level, Psychology, Social Studies, Business Studies
2020 - 2022
Pursued A Level studies with a focus on Psychology, Social Studies, and Business Studies.
The City School
High School Diploma, Commerce
Completed secondary education at The City School, focusing on commerce studies.
Availability
Location
PakistanAuthorized to work in
Job categories
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