LD
Open to opportunities

Lael Diaz

@laeldiaz

Aspiring chef with a background in customer service and technical support.

Philippines
Message

What I'm looking for

I am looking for a role that allows me to grow in culinary arts while utilizing my customer service skills.

My name is Lael Jhun Diaz, and I am passionate about pursuing a career in the culinary arts. With a solid foundation in customer service and technical support, I have developed strong communication skills and the ability to work under pressure. My journey began with a Bachelor of Science in Inter-Cultural Studies, followed by a degree in Computer Science, which has equipped me with a unique perspective on problem-solving and teamwork.

Recently, I have dedicated myself to honing my culinary skills through a Diploma in Culinary Arts and practical training at Hama Japanese Cuisine. My experience includes working in various roles, from a cook in a family-owned restaurant to a technical support representative for a company serving truck drivers in North America. I am eager to bring my diverse background and passion for food to a dynamic kitchen environment, where I can contribute to creating memorable dining experiences.

Experience

Work history, roles, and key accomplishments

HC

Intern (On-the-Job Training)

Hama Japanese Cuisine

May 2024 - Present (1 year 3 months)

Completed 400 hours of intensive on-the-job training, primarily in the Sushi Bar, at a Japanese restaurant. Gained experience in sushi preparation and general kitchen operations.

SZ

Technical Support

Support Zebra

Feb 2022 - Present (3 years 6 months)

Offered technical support for a company specializing in E-Log systems for truck drivers in the United States and Canada. Assisted users with technical issues and provided solutions.

CO

Sales Representative & Email Support

Concentrix

Jun 2018 - Present (7 years 2 months)

Assisted customers with Apple product queries and facilitated online purchases for the Apple Online Store. Transitioned to email support for a ride-hailing app, addressing customer concerns.

CO

Billing & General Inquiries

Convergy's

May 2015 - Present (10 years 3 months)

Provided chat support for a telecommunications company, handling billing inquiries and general customer concerns. Managed 2-3 live chats simultaneously while maintaining customer satisfaction.

Education

Degrees, certifications, and relevant coursework

VC

Vineyard International Polytechnic College

Diploma, Culinary Arts

2023 - 2024

Obtained a Diploma in Culinary Arts, focusing on practical cooking techniques and culinary principles. Developed skills in food preparation and kitchen management.

AC

AMA Computer Learning College

Bachelor of Science, Computer Science

2013 - 2016

Completed a Bachelor of Science in Computer Science, acquiring foundational knowledge in programming, algorithms, and software development. Developed skills essential for a career in technology.

MC

Messiah College

Bachelor of Science, Inter-Cultural Studies

2012 - 2013

Studied Inter-Cultural Studies, focusing on understanding diverse cultures and their interactions. Gained insights into global perspectives and cross-cultural communication.

Tech stack

Software and tools used professionally

Interested in hiring Lael?

You can contact Lael and 90k+ other talented remote workers on Himalayas.

Message Lael

People also viewed

View all talent

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Lael Diaz - Intern (On-the-Job Training) - Hama Japanese Cuisine | Himalayas