Lael Diaz
@laeldiaz
Aspiring chef with a background in customer service and technical support.
PhilippinesWhat I'm looking for
My name is Lael Jhun Diaz, and I am passionate about pursuing a career in the culinary arts. With a solid foundation in customer service and technical support, I have developed strong communication skills and the ability to work under pressure. My journey began with a Bachelor of Science in Inter-Cultural Studies, followed by a degree in Computer Science, which has equipped me with a unique perspective on problem-solving and teamwork.
Recently, I have dedicated myself to honing my culinary skills through a Diploma in Culinary Arts and practical training at Hama Japanese Cuisine. My experience includes working in various roles, from a cook in a family-owned restaurant to a technical support representative for a company serving truck drivers in North America. I am eager to bring my diverse background and passion for food to a dynamic kitchen environment, where I can contribute to creating memorable dining experiences.
Experience
Work history, roles, and key accomplishments
Intern (On-the-Job Training)
Hama Japanese Cuisine
May 2024 - Present (2 years 1 month)
Completed 400 hours of intensive on-the-job training, primarily in the Sushi Bar, at a Japanese restaurant. Gained experience in sushi preparation and general kitchen operations.
Technical Support
Support Zebra
Feb 2022 - Present (4 years 4 months)
Offered technical support for a company specializing in E-Log systems for truck drivers in the United States and Canada. Assisted users with technical issues and provided solutions.
Customer Service Representative
Alorica
Dec 2020 - Present (5 years 6 months)
Provided customer service in a work-from-home environment during the COVID-19 pandemic. Handled various customer inquiries and resolved issues efficiently.
Sales Representative & Email Support
Concentrix
Jun 2018 - Present (8 years)
Assisted customers with Apple product queries and facilitated online purchases for the Apple Online Store. Transitioned to email support for a ride-hailing app, addressing customer concerns.
Billing & General Inquiries
Convergy's
May 2015 - Present (11 years 1 month)
Provided chat support for a telecommunications company, handling billing inquiries and general customer concerns. Managed 2-3 live chats simultaneously while maintaining customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Vineyard International Polytechnic College
Diploma, Culinary Arts
2023 - 2024
Obtained a Diploma in Culinary Arts, focusing on practical cooking techniques and culinary principles. Developed skills in food preparation and kitchen management.
AMA Computer Learning College
Bachelor of Science, Computer Science
2013 - 2016
Completed a Bachelor of Science in Computer Science, acquiring foundational knowledge in programming, algorithms, and software development. Developed skills essential for a career in technology.
Messiah College
Bachelor of Science, Inter-Cultural Studies
2012 - 2013
Studied Inter-Cultural Studies, focusing on understanding diverse cultures and their interactions. Gained insights into global perspectives and cross-cultural communication.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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