At Newrest Nigeria, I provide first- and second-line support for hardware, software, network, and system issues. I support over 200 users and implemented software solutions that reduced customer ordering time by 15%.
I manage user accounts and access permissions through Active Directory, install and maintain systems and applications, and coordinate with vendors when issues need escalation. I also maintain IT documentation and asset records and support cybersecurity awareness initiatives.
At DHL Nigeria, I was an IT Support Intern and assisted with Active Directory tasks and user support. I installed and configured over 200 desktop computers during a technology upgrade project, and resolved support tickets 40% faster than the team average.
