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Abidemi Akinsooto

@abidemiakinsooto

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IT Field Support Officer at NASCON Allied Industries supporting 200+ users and maintaining Microsoft 365 access.

Nigeria

Message

At NASCON Allied Industries (Dangote Salt), I support IT service delivery for 200+ users, resolving hardware, software, network, and Microsoft 365 issues. I install and maintain operating systems and business applications across 100+ end-user devices.

I also administer user accounts and Microsoft 365 access, and process Purchase Requisitions and Service Entries in SAP ERP. Earlier, I provided Tier 1 helpdesk support at NASCON Allied Industries and assisted with IT systems and troubleshooting at Nigerian Civil Aviation Authority.

Experience

Work history, roles, and key accomplishments

Current

I.T Field Support Officer

Current

NASCON Allied Industries (Dangote Salt)

Nov 2017 - Present (8 years 11 months)

Managed incidents, service requests, and end-user support, ensuring timely resolution and adherence to service standards. Installed and maintained operating systems and business applications across 100+ devices, and provided Tier 1 and Tier 2 support to 200+ users.

IT Support Troubleshooting Microsoft 365 Active Directory SAP ERP Incident Management end user support Hardware Software Networking Windows User Account Administration Procurement Service Entries

IT Support Officer (NYSC)

NASCON Allied Industries (Dangote Salt)

Nov 2016 - Nov 2017 (1 year)

Monitored and maintained IT systems and networks, provided Tier 1 helpdesk support, and installed/configured hardware, operating systems, and applications. Diagnosed PC and laptop issues related to software and networking.

IT Support Troubleshooting Hardware Software Networking Help Desk Windows

IT Support Intern (SIWES)

Nigerian Civil Aviation Authority

Jul 2012 - Jan 2013 (6 months)

Assisted with installation and maintenance of IT systems, provided troubleshooting support and technical documentation, and offered technical recommendations on networking hardware. Supported system configurations to ensure optimal operations.

IT Support Troubleshooting Technical Documentation Networking System Configuration