Lacy Golden
@lacygolden
I reconcile financial accounts, resolve discrepancies, and improve high-volume banking and payment workflows.
United StatesWhat I'm looking for
At Ally Financial, I process and reconcile 20+ GAP refund and contract cases daily, reviewing account, payment, and contract information to deliver accurate adjustments, refunds, and dealer chargebacks.
Previously, I served as a Banking Consultant and Subject Matter Expert at Ally Financial, supporting IRA and trust account processes, documentation reviews, reporting, escalation resolution, and standardized workflow improvements. I also supported mortgage and escrow account validation, claims processing, and account research at Fidelity National Financial.
Across financial operations and customer service roles, I bring detailed research, data validation, compliance awareness, and clear documentation to complex account issues.
Experience
Work history, roles, and key accomplishments
Process and reconcile 20+ GAP refund and contract cases daily, reviewing financial and account information to ensure accurate adjustments, documentation, and timely processing. Conduct detailed account research across multiple systems to investigate complex issues and support accurate financial and operational processing.
Education
Degrees, certifications, and relevant coursework
Samuel W. Wolfson High School
High School Diploma, General Studies
Completed high school education, earning a High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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