Looking for a job

Alicia Pierson

@aliciapierson

Message

Led $13B+ payment ops at Carvana | Refunds, AR, reconciliation | Skilled in SQL & Tableau

United States

Message

What I'm looking for

Seeking a fully remote role in payment ops, AR, or reconciliation. Open to IC, manager, or contract roles. I bring 8+ years of experience improving funding timelines, reconciliation accuracy, and workflow efficiency. Looking for a team that values ownership, process improvement, and fast, collaborative execution.

I’m a payment operations leader with 8+ years of experience scaling refund, funding, and reconciliation workflows across ACH, wire, card, and check. At Carvana, I led Treasury Ops teams supporting $13B+ in annual revenue and partnered cross-functionally to launch automation tools, standardize lienholder data, and reduce error-prone processes.

I built Tableau dashboards that improved third-party funding accuracy by 45%, launched an internal refund ledger system that cut refund speed by 30%, and automated SMS notifications to reduce customer support volume by 10%. I’ve driven AR recovery initiatives, improved title processing accuracy by 90%, and helped restructure funding workflows — including a proposal that reduced time to funding by 65%.

I thrive in environments where I can clean up broken systems, build visibility, and scale ops with speed and precision. Skilled in SQL, Tableau, Excel, Stripe, Salesforce, Jira, and Confluence. Open to remote individual contributor, manager, or contract roles focused on scaling payment operations, reconciliation, or tooling.

Experience

Work history, roles, and key accomplishments

Senior Manager, Treasury Operations

Carvana

Jul 2023 - Apr 2025 (1 year 9 months)

Directed three payment operations teams, overseeing full-cycle payment and refund workflows across various methods while ensuring compliance with internal controls and financial audit standards. Built automated dashboards in Tableau to track KPIs, reducing third-party funding errors by 45% within three months.

Payment Processing Financial Auditing Tableau KPI Tracking Process Improvement

Manager, Treasury Operations

Carvana

Nov 2021 - Jul 2023 (1 year 8 months)

Managed two operational teams focused on AR recovery and third-party reconciliation, ensuring timely resolution of over 3,000 transactions monthly. Developed a dynamic Excel workbook for Accounts Receivable, contributing to a 6.17% increase in revenue efficiency.

Accounts Receivable Reconciliation Excel Salesforce SQL Google Sheets Reconciliations

Team Lead, Treasury Operations

Carvana

Sep 2020 - Nov 2021 (1 year 2 months)

Managed 14 employees across two cross-functional teams, ensuring efficient treasury operations and compliance with financial standards. Co-developed a restructuring proposal that resulted in a 65% reduction in time to funding and a 20% drop in documentation errors.

Team Leadership Treasury Operations Financial Compliance Process Improvement Tableau