Himalayas logo
Alicia PiersonAP
Looking for a job

Alicia Pierson

@aliciapierson

Led $13B+ payment ops at Carvana | Refunds, AR, reconciliation | Skilled in SQL & Tableau

United States
Message

What I'm looking for

Seeking a fully remote role in payment ops, AR, or reconciliation. Open to IC, manager, or contract roles. I bring 8+ years of experience improving funding timelines, reconciliation accuracy, and workflow efficiency. Looking for a team that values ownership, process improvement, and fast, collaborative execution.

I’m a payment and financial operations leader with 8+ years of experience scaling refund, funding, and reconciliation workflows across ACH, wire, card, and check. At Carvana, I led Treasury Ops teams supporting $13B+ in annual revenue and partnered cross-functionally to launch automation tools, standardize lienholder data, and reduce error-prone processes.

I built Tableau dashboards that improved third-party funding accuracy by 45%, launched an internal refund ledger system that cut refund speed by 30%, and automated SMS notifications to reduce customer support volume by 10%. I’ve driven AR recovery initiatives, improved title processing accuracy by 90%, and helped restructure funding workflows — including a proposal that reduced time to funding by 65%.

I thrive in environments where I can clean up broken systems, build visibility, and scale ops with speed and precision. Skilled in SQL, Tableau, Excel, Stripe, Salesforce, Jira, and Confluence. Open to remote individual contributor, manager, or contract roles focused on scaling payment operations, reconciliation, or tooling.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Arizona State Univeristy logoAU

Arizona State Univeristy

Bachelor of Science, Economics & Communications

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Alicia Pierson - Senior Financial Ops Manager - Carvana | Himalayas